Phillipe

Efficient professional with extensive experience in customer service and administrative support within healthcare settings. Skilled in communication, problem-solving, and scheduling to maintain operational flow and enhance patient satisfaction. Proven track record of fostering strong relationships with both customers and team members in a fast-paced environment.

UNIT SECRETARY TECH NICU LEVEL IV - Texas Health Presbyterian Hospital Plano - Plano, TX

(2023-02)

• Coordinated communication between healthcare providers and patients, improving operational efficiency.
• Efficiently directed inquiries to appropriate staff, ensuring timely responses.
• Established trust with customers, maintaining high service standards.

BILLING REPRESENTATIVE - DIVERSIFIED REIMBURSEMENT SYSTEMS

(2020 - 2023-03)

• Addressed customer inquiries about bills and payment options to support financial understanding.
• Maintained accuracy of billing information while managing patient account records.
• Verified patient benefit information by contacting insurance carriers.

Appointment Scheduler/Receptionist-hybrid - TEXAS HEALTH ADULT CARE - Dallas, TX

(2021-05 - 2023-02)

Managed incoming calls, promptly addressing patient inquiries and appointment requests to enhance patient experience.

• Managed a high volume of emails related to appointment scheduling requests.
• Assisted team members with various tasks to streamline operations and support overall team efficiency.
• Executed various assignments as instructed by management to support operations.

CNA/HUC-UNIT SECRETARY - Medical City Dallas Hospital

(2014-06 - 2016-09)

• Enhanced patient flow and experience by providing operational support.
• Maintained confidentiality and compliance with health system guidelines.

Advisory/ student Support Specialist - Tarrant County Community College - Hurst, TX

(2010-01 - 2013-09)

Guided students in navigating academic pathways, degree planning, and course selection to enhance educational outcomes.

• Provided support with enrollment, registration, and understanding program requirements.
• Facilitated understanding of financial aid basics and campus resources, empowering students to make informed decisions.
• Collaborated with faculty and student services to ensure accurate information and timely support.
• Maintained detailed advising records and conducted follow-ups to ensure ongoing student support and engagement.
• Assisted with orientations, workshops, and student success events.

CUSTOMER SERVICE - CVS PHARMACY

(2010-05 - 2012-08)

• Assisted customers with questions and complaints in fast-paced environment, ensuring timely resolution.
• Maintain and build customer relationships.
• Cultivated strong customer relationships through regular communication and follow-ups.
• Updated pricing for items weekly to reflect market trends and drive sales.
• Collaborated with team members and independently completed tasks to meet project goals.

RECREATION AIDE | PROJECT COORDINATOR | CUSTOMER SERVICE - CITY OF HAMPTON, WEST HAMPTON COMMUNITY CENTER

(2007-05 - 2009-08)

• Supervised assigned age groups, fostering a safe and engaging environment.
• Planned, organized and delivered therapeutic recreational services to residents, encouraging participation in activities.
• Supervised age groups during activities to ensure safety and engagement.
• Maintained a positive environment for program participants, parents, staff, volunteers, and community members.
• Coordinated logistics for events, ensuring smooth execution and participant engagement.
• Assisted in various departmental areas, supporting timely and effective achievement of objectives.

Bachelor of Nursing - Nursing - Western Governors University (2025-01)

Certificate of Technical Studies - Billing And Coding - CCI (2011-04)