UNIT SECRETARY TECH NICU LEVEL IV - Texas Health Presbyterian Hospital Plano - Plano, TX
(2023-02)
- Coordinated communication between healthcare providers and patients, improving operational efficiency.
- Efficiently directed inquiries to appropriate staff, ensuring timely responses.
- Established trust with customers, maintaining high service standards.
BILLING REPRESENTATIVE - DIVERSIFIED REIMBURSEMENT SYSTEMS
(2020 - 2023-03)
- Addressed customer inquiries about bills and payment options to support financial understanding.
- Maintained accuracy of billing information while managing patient account records.
- Verified patient benefit information by contacting insurance carriers.
Appointment Scheduler/Receptionist-hybrid - TEXAS HEALTH ADULT CARE - Dallas, TX
(2021-05 - 2023-02)
Managed incoming calls, promptly addressing patient inquiries and appointment requests to enhance patient experience.
- Managed a high volume of emails related to appointment scheduling requests.
- Assisted team members with various tasks to streamline operations and support overall team efficiency.
- Executed various assignments as instructed by management to support operations.
CNA/HUC-UNIT SECRETARY - Medical City Dallas Hospital
(2014-06 - 2016-09)
- Enhanced patient flow and experience by providing operational support.
- Maintained confidentiality and compliance with health system guidelines.
Advisory/ student Support Specialist - Tarrant County Community College - Hurst, TX
(2010-01 - 2013-09)
Guided students in navigating academic pathways, degree planning, and course selection to enhance educational outcomes.
- Provided support with enrollment, registration, and understanding program requirements.
- Facilitated understanding of financial aid basics and campus resources, empowering students to make informed decisions.
- Collaborated with faculty and student services to ensure accurate information and timely support.
- Maintained detailed advising records and conducted follow-ups to ensure ongoing student support and engagement.
- Assisted with orientations, workshops, and student success events.
CUSTOMER SERVICE - CVS PHARMACY
(2010-05 - 2012-08)
- Assisted customers with questions and complaints in fast-paced environment, ensuring timely resolution.
- Maintain and build customer relationships.
- Cultivated strong customer relationships through regular communication and follow-ups.
- Updated pricing for items weekly to reflect market trends and drive sales.
- Collaborated with team members and independently completed tasks to meet project goals.
RECREATION AIDE | PROJECT COORDINATOR | CUSTOMER SERVICE - CITY OF HAMPTON, WEST HAMPTON COMMUNITY CENTER
(2007-05 - 2009-08)
- Supervised assigned age groups, fostering a safe and engaging environment.
- Planned, organized and delivered therapeutic recreational services to residents, encouraging participation in activities.
- Supervised age groups during activities to ensure safety and engagement.
- Maintained a positive environment for program participants, parents, staff, volunteers, and community members.
- Coordinated logistics for events, ensuring smooth execution and participant engagement.
- Assisted in various departmental areas, supporting timely and effective achievement of objectives.
