Phiona Inhofe

Detail-oriented and CBCS certified with technical proficiency in ICD-10-CM, CPT, and HCPCS systems. Skilled in patient information management, billing systems, practice management, and healthcare operations with strong written communication and financial accuracy.

Server at Country Club of Lincoln (2024-07 – 2024-08)

Served members at poolside cabana and outdoor events with exceptional customer service.

• Served on average 50 members at poolside cabana daily and other outdoor events
• Provided exceptional customer service and resolved member concerns with clear written communication
• Managed financial transactions including alcohol sales and frozen treat orders, demonstrating financial accuracy on over 200 orders
• Learned bartending basics and maintained order during high-volume outdoor events

Cleaning Maid at Merry Maids (2024-02 – 2024-03)

Cleaned multiple homes daily following safety protocols and maintaining sanitary environments.

• Cleaned 3–5 homes daily with a team, following safety protocols and chemical handling procedures
• Maintained sanitary environments in bathrooms, kitchens, and living spaces
• Demonstrated time management and attention to detail in high-turnover cleaning schedules (35 houses between 7am and 12-3pm)

Camp Counselor/Yard Attendant at Camp Bow Wow (2022-12 – 2023-09)

Supervised dogs, performed facility maintenance, and trained new employees on safety protocols.

• Supervised 25–50 dogs daily, including disorderly and large breeds, ensuring safety and cleanliness
• Performed feedings, kennel sanitation, and waste disposal with consistent technical proficiency
• Instructed 5–6 new employees on yard procedures and safety protocols
• Fulfilled opening/closing duties daily by assisting leads
• Administered medical care; medicated treats, mixed with food, recording recipients, medication/s, one person witness along with administrator and two person signoff

Certificate in Medical Billing/Coding – Purdue University Global (2025-01 – 2026-03)