Regina Earl

Accomplished individual with a comprehensive understanding of medical coding, billing and claims procedures. Experienced in using various medical billing software and databases. Proven track record of successfully resolving billing disputes and providing accurate and timely billing solutions. Committed to delivering exceptional customer service and building long-term relationships with clients.

Customer Service Representative at Robert Half international (2018-08 – Present)

• Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
• Met daily customer service quotas with a focus on quality.
• Conducted regular follow-up calls with customers after resolving their issues.

Customer Service Representative at Sutherland global services (2008-12 – 2010-04)

• Displayed strong organizational skills while managing multiple projects simultaneously.
• Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
• Assisted with training and mentoring new team members.

Clerk at Monroe County Clerk (2000-08 – 2006-04)

• Assisted customers with product selection by providing accurate information about products.
• Input billing information and prepared invoices for customers.
• Answered phones in a professional manner and addressed inquiries promptly.
• Maintained and updated filing, inventory, mailing and database systems, either manually, and used computer.

Medical Billing & Coding In Healthcare Administration Candidate in Medical Billing & Coding In Healthcare Administration – Devry University, Naperville, IL (2023-12)