Pierre Amos Amazan

IT Support, Tech Support, HelpDesk Support, Network Technician.

💼 IT Manager – Restavek Freedom (2016–2023)

• Led IT operations, ensuring secure and efficient systems, hardware, and software performance.
• Oversaw backups, disaster recovery, and minimized downtime.
• Supervised IT staff and aligned technology strategies with business goals.
• Delivered system performance reports and maintained robust data security.

🖥️ Helpdesk Specialist – BPM (2017–2019)

• Provided technical support via phone, email, and chat.
• Diagnosed hardware/software issues and escalated complex cases.
• Managed support tickets and system updates.
• Configured setups for new employees and maintained IT documentation.

🧑‍💻 IT Consultant – Self-Employed (2023–2025)

• Installed and managed network systems for clients.
• Delivered on-site and remote technical support.
• Customized solutions for diverse business environments.

🛠️ Computer Technician – The Peak Systems & Dell (May 2025–Present)

• Set up and maintained hardware, software, and network infrastructure.
• Diagnosed and resolved technical issues for users.
• Implemented security measures and trained users on new systems.
• Performed system upgrades and repairs to optimize performance.

📘 Diplomas

• Computer Networking – Alison, April 2021
• Information Technology Management – Alison, May 2021

🧠 Specializations

• Dell Technologies Technical Support Specialist – Dell, March 2025
• Microsoft IT Support – Microsoft, October 2024
• Healthcare IT Support – Johns Hopkins University, October 2022
• Google IT Support Specialist – Google, August 2021

📜 Certifications (Cisco & Google)

• Cisco Networking Academy:• Introduction to Networks – June 2023
• Switching, Routing & Wireless Essentials – June 2023
• Enterprise Networking, Security & Automation – June 2023
• Introduction to IoT – March 2021
• Cybersecurity Essentials – June 2021
• Linux Unhatched – September 2023