💼 IT Manager – Restavek Freedom (2016–2023)
- Led IT operations, ensuring secure and efficient systems, hardware, and software performance.
- Oversaw backups, disaster recovery, and minimized downtime.
- Supervised IT staff and aligned technology strategies with business goals.
- Delivered system performance reports and maintained robust data security.
🖥️ Helpdesk Specialist – BPM (2017–2019)
- Provided technical support via phone, email, and chat.
- Diagnosed hardware/software issues and escalated complex cases.
- Managed support tickets and system updates.
- Configured setups for new employees and maintained IT documentation.
🧑💻 IT Consultant – Self-Employed (2023–2025)
- Installed and managed network systems for clients.
- Delivered on-site and remote technical support.
- Customized solutions for diverse business environments.
🛠️ Computer Technician – The Peak Systems & Dell (May 2025–Present)
- Set up and maintained hardware, software, and network infrastructure.
- Diagnosed and resolved technical issues for users.
- Implemented security measures and trained users on new systems.
- Performed system upgrades and repairs to optimize performance.
