Porsha Johnson

Detail-oriented Administrative and Claims professional with over 10 years of experience in documentation management, logistics operations, and customer communication. Skilled in supporting warehouse and supply chain leaders with reporting, recordkeeping, and workflow coordination. Demonstrated success in high-volume and overnight environments requiring accuracy, confidentiality, and organizational excellence.

Dedicated to improving efficiency, compliance, and communication within operational settings.

Claims Analyst at First American Home Warranty (2023-09 – Present)

• Analyze and document complex claim cases in compliance with corporate policy and regulatory standards.
• Prepare detailed reports and correspondence for management and legal entities.
• Maintain organized digital records to support audits and ensure data accuracy.
• Collaborate with cross-functional teams to resolve discrepancies efficiently.

Claims Appeal Specialist at Fidelity National Home Warranty (2021-03 – 2023-10)

• Processed high-volume claims with precision and adherence to service level goals.
• Managed customer escalations and documented appeals for compliance tracking.
• Partnered with other departments to enhance claim workflows and reduce errors.
• Consistently met accuracy and productivity targets while supporting night operations.

Problem Solver – Logistic Support at Amazon Fulfillment Associates (2018-03 – 2020-09)

• Troubleshot and resolved inventory issues, including labeling errors and product discrepancies.
• Maintained accuracy in warehouse data by updating product statuses, ASIN labels, and expiration tracking.
• Utilized Microsoft Excel to record and monitor issue resolution for performance metrics.
• Supported associates by ensuring timely problem resolution to maintain operational flow.

Ophthalmologist Assistant at Charles Retina Institute (2016-08 – 2021-03)

• Managed patient scheduling, documentation, and medical record accuracy.
• Assisted physicians during procedures while maintaining HIPAA compliance.
• Supported claims documentation processes to streamline insurance submissions.

Nights Offload Material Handler at FedEx Express (2012-10 – 2014-04)

• Certified Tug Driver responsible for transporting freight safely across airport operations.
• Unloaded and loaded aircraft while ensuring proper freight handling and documentation.
• Maintained adherence to safety procedures and efficient cargo flow.