Fraud Insights Operation Analyst-Trust and Safety - DoorDash - Arizona
(2024-03)
- Lead deep-dive investigations into complex Dasher fraud vectors, contract violation disputes, and delivery anomalies using MapViz location telemetry, geofence logs, and order history data.
- Identify high-risk fraudulent behavior patterns, including GPS location spoofing, false accident/injury claims, artificial wait-time inflation, and invalid drop-off updates outside designated geofences.
- Leverage SQL database queries (EDW) to perform comparative analysis on Dasher wait durations, merchant throughput, and 24h/30d regional benchmarks to distinguish genuine operational delays from bad-faith activity.
- Evaluate driver appeals and account penalties with high precision, balancing platform risk mitigation with partner retention to enforce fair contract violation standards.
- Partner with Strategy & Operations, Product, and Policy teams to identify documentation gaps in Knowledge Base (KB) workflows, optimizing support agent guidelines for batched orders and delivery error handling.
- Translate complex telemetry findings into actionable intelligence, structured case documentation, and data-backed recommendations for leadership to strengthen automated detection rules.
Quality Analyst - Macys - Georgia
(2021-06 - 2023-06)
- Analyzed business requirements, data mapping, and user stories. Participated in Agile meetings, including Daily Scrum, Sprint planning, and retrospective.
- Executed test cases, reported defects in Jira, and developed automation scripts using selenium Java.
- Developed BDD test scenarios using Cucumber with Java step definitions. Implemented POM-based automation scripts using Selenium WebDriver.
- Conducted manual API Testing (Postman, Swagger) and automated API Testing using Rest Assured.
- Automated builds and tests using Jenkins pipeline and Git version control.
IT-Test Analyst - Costco - Seattle, WA
(2020-04 - 2021-05)
- Proactively involved in Agile Scrum practices, including user story grooming, story point estimation, testing, and acceptance of user stories.
- Utilized BDD (Behavior Driven Development) using Cucumber and created feature files with identified scenarios.
- Developed test cases and scripts for automation and manual testing.
- Validated Restful API services using Postman and conducted GUI testing, reviewed pages for content, graphics, and link verifications.
- Familiarity with IBM Watson Studio enhances the ability to manipulate and analyze data effectively, contributing to informed decision-making across projects.
Claims Processor - Requote/ Cognizant - Phoenix, AZ
(2018-02 - 2020-02)
- Processed 180 to 220 files daily in Customer Database Platform (CDP), managed work queues, followed up on client accounts, and made account claim decisions by managing and updating data Onvida, Softeon, Omni, and Google sheets, Excel CVS Pharmacy electronic medical software.
- Evaluate claim codes for accuracy and compliance with current coding guidelines, such as ICD-10, CPT, and HCPCS, to prevent billing errors and potential claim denials.
- In-depth understanding of commercial claims processing within the QNXT system, including claim adjudication, payment processing, denial management, and reporting.
- Verifying invoices, account number addresses and posting details of business transactions, and entering correct information from documents into computer systems.
- Proficient in Electronic Data Interchange (EDI) standards and protocols, facilitating seamless exchange of business documents with trading partners.
