Pravin Deo

High-volume retail location | Full P&L ownership | Team of 20+ associates

Store Manager - CVS PHARMACY - Woodland Hills, CA

(2024-01)

High-volume retail location | Full P&L ownership | Team of 20+ associates

• Increased weekly revenue from $55K to $65K+ through execution of sales-driving initiatives and merchandising strategies
• Reduced shrink variance, improving performance by $99K over budget through strengthened operational controls and loss prevention focus
• Lead end-to-end store operations including staffing, compliance, inventory management, and financial performance
• Partner with district leadership to support KPI execution and operational consistency across multiple locations
• Coach and develop assistant managers and supervisors, building leadership pipeline for internal promotions

Store Manager - CVS PHARMACY - Agoura Hills, CA

(2016-01 - 2024-12)

High-performing location | Leadership development focus

• Delivered sustained year-over-year improvements in shrink, margin, and customer service metrics
• Supported multi-location operations aligned with district goals
• Optimized workforce planning, scheduling, and inventory processes to increase operational efficiency
• Mentored and developed emerging leaders, contributing to bench strength across the district

Store Manager - CVS PHARMACY - Woodland Hills, CA

(2014-01 - 2016-12)

• Directed all store operations including financial performance, compliance, merchandising, and HR functions
• Improved sales, margin, shrink, and customer engagement metrics in a competitive market
• Implemented operational controls to enhance inventory accuracy and reduce loss
• Fostered a high-performance culture focused on accountability, safety, and customer experience

Assistant Store Manager - CVS PHARMACY - Multiple Locations (Simi Valley, Woodland Hills, Camarillo)

(2010-01 - 2014-12)

• Supported store leadership across sales, operations, and customer experience execution
• Managed hiring, onboarding, training, and performance management for store associates
• Contributed to consistent achievement of sales and operational KPIs

Operations Manager - SEARS HOLDINGS CORPORATION - Stockton, CA

(2007-01 - 2010-12)

$28M store | 150+ associates

• Selected to lead turnaround of underperforming store, addressing sales decline, shrink, and operational inefficiencies
• Increased customer satisfaction from 85% to 96% by implementing service and operational standards
• Improved productivity through enforcement of 24-hour merchandise processing and operational benchmarks
• Strengthened accountability systems, improving attendance, performance, and team engagement

Assistant Store Manager - SEARS HOLDINGS CORPORATION - North Hollywood, CA

(2002-01 - 2007-12)

$38M store | 180 associates

• Managed high-volume operations, driving $2M increase in annual sales through merchandising and team development
• Partnered with Loss Prevention to reduce shrink and improve asset protection outcomes
• Consistently exceeded sales and profit targets, earning performance-based bonuses
• Developed team accountability and performance culture in a high-risk environment

Assistant Store Manager - SEARS HOLDINGS CORPORATION - Hollywood, CA

(2001-01 - 2002-12)

• Turned around underperforming location, improving sales by $1M within one year
• Elevated customer service ranking to #2 in district through team engagement and training
• Successfully liquidated $50K in aged inventory within 6 weeks

Group Merchandiser - MONTGOMERY WARD - Panorama City, CA

(1998-01 - 2001-12)

• Managed multiple departments including appliances, electronics, and sporting goods
• Increased sales by $1M in first year and maintained consistent growth
• Ranked top 10 nationally for miscellaneous income performance
• Reduced shrink from +2% to 0.05% through operational controls and team accountability

Bachelor of Science - Engineering Management - California State University, Northridge