Eric Mitchell

Retail management and team leader with experience managing high-volume retail operations, supervising and coaching employees, training team members, maintaining inventory accuracy, and delivering exceptional customer service. Demonstrated success in leading teams, resolving customer issues, managing day-to-day operations, and maintaining merchandising and branding standards. Passionate about creating great customer experiences and building friendly, high-performing teams.

Senior Electronics Repair Technician - uBreakiFix - Chicago, IL

(2025-09)

• Perform advanced diagnostics and repairs for mobile devices and consumer electronics.
• Maintain quality standards, documentation, and customer satisfaction throughout the repair process.
• Support workflow prioritization and assist with customer escalations.

Retail Operations Shift Manager - Walgreens - Chicago, IL

(2024-12 - 2025-09)

• Managed daily operations for a high-volume retail location serving hundreds of customers each day.
• Supervised and supported team members during shifts, ensuring strong customer service and operational efficiency.
• Oversaw inventory control, merchandising, pricing accuracy, stock replenishment, and store presentation standards.
• Managed cash handling procedures, register accountability, and compliance with company policies.
• Assisted with employee training, shift coordination, and maintaining a safe and organized store environment.

Store Manager - Asurion - Chicago, IL

(2019-07 - 2023-05)

• Managed day-to-day operations for a high-volume retail electronics location.
• Supervised technicians and sales staff, coordinated scheduling, and maintained performance standards.
• Trained and mentored employees on customer service, operational procedures, and quality expectations.
• Managed inventory levels, product availability, and operational workflows to support business goals.
• Resolved customer concerns and escalations while maintaining a positive customer experience.
• Built relationships with local businesses and promoted company products and services.
• Led one of the top-performing Asurion/uBreakiFix locations in the country for two consecutive years.

Owner / Retail Operations Manager - iPlace Mobile - Chicago, IL

(2017-11 - 2019-07)

• Managed daily operations for an independent retail business in downtown Chicago.
• Oversaw inventory purchasing, stock management, merchandising, and customer service operations.
• Coordinated scheduling, customer intake, workflow management, and daily business priorities.
• Maintained store presentation standards while delivering a premium customer experience.
• Built and retained a loyal customer base through personalized service and operational excellence.

Lead Animator - DMFA INC

(2018-01 - 2024-07)

• Led and mentored a team of artists while coordinating production schedules and project priorities.
• Developed departmental workflows and quality standards to improve team efficiency.
• Managed deadlines, workload distribution, and project communication across team members.
• Fostered a collaborative and positive team environment focused on performance and continuous improvement.

High School Diploma - General Studies - American School Corporation