Precious Jones

Customer service and call-center professional with experience supporting customers by phone and email, handling inquiries, assisting with online purchases, discussing account balances and repayment options, maintaining records, and coordinating front-office operations. Strong communication, data-entry, Microsoft Office, organization, and customer-resolution skills. Experienced in fast-paced, customer-facing environments and comfortable managing multiple priorities with professionalism and attention to detail.

Front Office Supervisor - Embassy Suites Midtown - Atlanta, GA

(2025-08)

• Supervise front desk agents and support efficient, professional guest service in a fast-paced environment.
• Manage daily front-office operations, including guest inquiries, check-in/check-out, and room assignments.

Night Auditor - Embassy Suites by Hilton – Hapeville - Hapeville, GA

(2025-01 - 2025-04)

• Served as the primary point of contact for late-night guests and responded to customer needs.
• Balanced reports from previous shifts and supported accurate overnight operations.

Front Desk Clerk - Hilton Atlanta Airport - Hapeville, GA

(2022-10 - 2025-08)

• Provided front-desk customer service and supported day-to-day hotel operations.
• Handled guest needs and front-desk responsibilities, with additional night-audit experience.

Collections Representative - National Credit Union Administration - Newnan, GA

(2019-05 - 2021-07)

• Contacted customers regarding outstanding debt and discussed available repayment options.
• Helped customers identify payment options appropriate for resolving balances while maintaining professional communication.

Ross Associate - Ross - McDonough, GA

(2019-01 - 2019-10)

• Supported store operations by organizing merchandise and assisting with sales-floor presentation.

Cabin Cleaning Supervisor - AccuFleet International - Hapeville, GA

(2018-08 - 2021-07)

• Led staff across 10+ aircraft per day, assigned team roles, and completed required paperwork for each aircraft.

Call Center Customer Service Representative - Uline - Gainesville, GA

(2018-01 - 2020-09)

• Assisted customers by phone and email with website navigation, online purchases, and questions throughout the purchasing process.
• Provided clear, professional customer support while helping customers complete online transactions and resolve purchasing concerns.

Student Librarian - Brenau University - Gainesville, GA

(2017-09 - 2018-04)

• Checked books in and out, organized materials, and completed assigned administrative tasks.

Team Member - Zaxby's - Gainesville, GA

(2017-09 - 2017-12)

• Handled front-counter and cash-register duties while providing timely customer service.

Team Lead - KFC

(2016-06 - 2017-08)

• Handled front-counter and drive-thru customer service, operated the register, and trained new hires.

Call Center Representative - World Changers Church International - Atlanta, GA

(2015-09 - 2017-07)

• Made and received calls regarding upcoming events and employment applications.
• Maintained a daily roster of callers and accurate records of call activity.

High School Diploma - Creekside High School (2017-05)