Genetta Evans

Customer-focused healthcare professional with extensive experience in patient support, customer service, telephone communication, appointment scheduling, data entry, electronic records, laboratory services, and confidential information handling. Skilled in active listening, problem-solving, accurate documentation, handling incoming calls, and following detailed procedures in fast-paced environments. Comfortable using Windows computers, Microsoft Office, email, web-based systems, online forms, and virtual communication tools.

Seeking a remote Customer Service Representative, Patient Services, Healthcare Call Center, Intake, or Customer Support role.

Customer Service Representative (Part-Time) - Lake Oconee Associates

• Assist customers and respond to service questions in a professional and courteous manner.

Customer Service Associate - Belk - Georgia

(2025-08 - 2026-01)

• Assisted customers with purchases, returns, exchanges, account questions, and general store inquiries.
• Processed payments and transactions using point-of-sale systems while maintaining accuracy and professionalism.
• Resolved customer concerns within company policies and directed customers to appropriate products or services.
• Handled multiple customer requests in a fast-paced environment while protecting customer information.
• Communicated professionally with customers and provided courteous service when addressing questions or concerns.

Certified Clinical Hemodialysis Technician (CCHT) - American Renal Associates - Sandersville, GA

(2023-04)

• Provide professional and compassionate support to patients throughout treatment and respond to questions or concerns.
• Document patient care accurately and maintain confidential medical information according to established procedures.
• Respond to equipment alarms and emergency situations calmly and appropriately under RN direction.
• Collect, label, process, and document laboratory specimens; perform blood glucose monitoring and phlebotomy.
• Assist with patient discharge and transfer procedures and participate in quality-improvement activities.
• Communicate effectively with patients, nurses, and other healthcare team members in a fast-paced clinical environment.

Laboratory Assistant - Med Lake Laboratory - Milledgeville, GA

(2021-09)

• Answer incoming telephone calls and assist patients with questions in a professional and courteous manner.
• Schedule patient appointments and accurately enter appointment information into electronic systems.
• Take messages, document caller information, and direct patients or clinical staff to the appropriate person or department.
• Enter patient medications, personal information, laboratory orders, and other required information into patient files and electronic records.
• Review patient information and laboratory orders for accuracy and completeness and contact clinical staff when clarification is needed.
• Update and maintain confidential patient records while following privacy and documentation procedures.
• Use active listening and clear communication to understand patient needs and provide appropriate assistance.
• Maintain accurate documentation of telephone conversations, appointments, laboratory information, and patient records.
• Perform basic phlebotomy services and EKGs in support of clinical laboratory work.
• Follow established checklists and procedures to keep tasks on schedule and maintain readiness of laboratory supplies.
• Manage multiple responsibilities in a fast-paced environment while maintaining accuracy, professionalism, and attention to detail.

Certified Clinical Hemodialysis Technician - U.S. Renal Care - Milledgeville, GA

(2018-07 - 2021-09)

• Provided direct patient support during dialysis treatments and communicated effectively with patients and clinical staff.
• Documented treatment information, laboratory procedures, and patient care accurately.
• Collected and labeled specimens, completed required laboratory documentation, and followed safety and quality standards.
• Responded professionally to patient questions and concerns while maintaining confidentiality.

Certified Nursing Assistant / Patient Care Technician - Coliseum Medical Centers - Macon, GA

(2016-03 - 2017-07)

• Assisted patients with activities of daily living, obtained vital signs and blood glucose readings, and applied EKG leads.
• Documented patient information, monitored safety, and reported concerns to nursing staff.
• Communicated professionally with patients, families, and healthcare staff.
• Maintained accurate and confidential patient information.

Certified Nursing Assistant / Medication Technician - Courageous Home Care - Milledgeville, GA

(1997-05 - 2014-10)

• Assisted clients with bathing, feeding, personal care, G-tube feeding, and Foley catheter care.
• Maintained accurate care documentation and communicated changes or concerns appropriately.
• Provided dependable, professional support to clients and families.
• Handled confidential client information with discretion and professionalism.

Hemodialysis Technician / Patient Care Technician - Central Georgia Technical College (2020-09)

Diploma - Nursing - King Career Institute (2004-10)

Nursing Assistant Certification - Central Georgia Technical College (1995-08)