Priest Willis

Dependable customer-service and operations professional with 10+ years of experience in fast-paced environments, including airline operations, retail supervision, and patient support. Experienced in communicating with customers and coworkers, following detailed procedures, organizing daily work, resolving routine issues, and supporting teams. Seeking an entry-level remote customer support, chat/email support, data entry, scheduling, or administrative role.

Ramp Agent (On-Site) - United Airlines - Chicago, IL

(2020-03)

• Follow detailed safety and operational procedures while supporting time-sensitive airline ground operations.
• Coordinate with team members and supervisors to complete assignments accurately and meet departure deadlines.
• Communicate status updates, identify routine operational issues, and escalate concerns when needed.
• Handle baggage and operational tasks requiring accuracy, organization, reliability, and attention to detail.

Ramp Agent / Baggage Handler - Global Aviation - Chicago, IL

(2019-07 - 2020-02)

• Supported aircraft arrivals and departures, including gate setup, baggage loading/offloading, and bag-room operations.
• Helped lead daily work activities and kept tasks organized in a fast-paced environment.
• Worked with team members to follow procedures and complete assignments safely and on schedule.

Cap 1 Team Supervisor - Walmart - Elk Grove Village, IL

(2016-01 - 2019-07)

• Supervised 2-7 associates and assigned daily work based on store priorities.
• Provided customer service, answered questions, and helped resolve routine customer concerns.
• Monitored inventory-related tasks, scanned bins, organized the stockroom, and followed up on assigned work.
• Trained and supported associates while maintaining productivity and workplace standards.

Overnight Stocker / Cart Attendant - Food 4 Less - Chicago, IL

(2014-10 - 2015-01)

• Provided customer service and completed stocking, unloading, and store-support duties.
• Maintained organized work areas and completed assigned tasks with minimal supervision.

Patient Care Aide - Magic Healthcare - Crystal, MN

(2014-01 - 2014-06)

• Assisted individuals with daily living activities, meal preparation, activities, bathing, and medication-related routines.
• Communicated respectfully with clients and followed established care instructions and schedules.

Coursework - Malcolm X College (2015-01 - 2016-08)

High School Diploma - Anoka Senior High School (2014-06)