Priscila O'Neil

A dedicated, reliable, and compassionate administrative service professional with a strong natural interest in quality healthcare provision. Regarded as a trusted liaison who communicates accurate information to patients; an aptitude gained through a 20+ year history in medical office assistant and interpretation services. Achieves success by applying critical thinking, communication, linguistic skills, and a process of integrating formal and experiential knowledge.

Leverages a natural talent and passion for writing to develop messaging; capable of producing engaging, straightforward text adapted to different audiences. Offers an unsurpassed work ethic to align performance and outcomes with company vision, value, and goals.

Medical over the Phone/Video Interpreter - VOYCE - Wyncote, PA

(2022-12)

Provided over the phone and video language interpretation services for medical offices and clinics. Promoted equal access to services and effective communication between staff and providers and limited English Proficient patients and their families.

• Accurately and completely interpreted conversations between providers and consumers
• Established and maintained quality customer service and positive interaction with all users
• Recognized cultural differences between parties and facilitated communication that bridged cultural gaps
• Maintained strict confidentiality in accordance with HIPAA policies and standards

Medical over the Phone/Video Interpreter - GLOBO - Wyncote, PA

(2017-10 - 2022-12)

Provided over the phone and video language interpretation services for medical offices and clinics. Promoted equal access to services and effective communication between staff and providers and limited English Proficient patients and their families.

• Accurately and completely interpreted conversations between providers and consumers
• Established and maintained quality customer service and positive interaction with all users
• Recognized cultural differences between parties and facilitated communication that bridged cultural gaps
• Maintained strict confidentiality in accordance with HIPAA policies and standards

Medical over the Phone Interpreter - Certified Languages

(2014-01 - 2017-12)

• Identified, assessed, and responded to interpretation needs of patients
• Served as a medical interpreter for patients and staff clinical encounters by providing accurate, skilled interpretations to facilitate effective communications between clinical staff and Limited English Proficiency patients/families
• Successfully collaborated with professional colleagues in the development and implementation of family language service initiatives as directed by the Manager when appropriate

Medical Office Assistant - Charlotte Dermatology - Charlotte, NC

(2017-04 - 2017-10)

Provided administrative support to patients, fellow employees and referral sources through the coordination and administration of the front office activities.

• Scheduled appointments, validated insurance and payment authorizations, processed payments, conducted billing research and responded to telephone inquiries
• Demonstrated strong computer proficiency and submitted accurate entry of patient information into database
• Obtained and kept track of all pertinent paperwork at time of scheduling as well as when patient arrives for appointment

Language Specialist - Fluent Language Solutions - Charlotte, NC

(2017-03 - 2017-06)

A liaison between interpreters and management. Provided interpretation services in the medical industry and the U.S. court system.

• Worked closely with colleagues to ensure consistency of documentation practice across the company
• Managed the interpreter management inbox (Assistance Inbox)
• A key contributor with internal and external audits

Spanish Interpreter - CyraCom LLC - Portland, OR / Las Cruces, NM

(2013-04 - 2014-10)

Provided accurate and skilled interpreting for patients/families with limited or no English language proficiency. Served as a resource to both patients and providers to contribute to successful outcomes, while adhering to company policies.

• Successfully delivered quality services to non-English speaking consumers, which included dealing with complex and/or sensitive encounters
• Assistant to the extensive instructor-led training program for new interpreter candidates teaching interpretation best practices, protocols, and vocabulary reviews for the medical industry

Interpreter - Fluent Language Solutions - Charlotte, NC

(2009-11 - 2013-02)

Delivered high-quality interpretation services. Processed information quickly and concisely while recognizing sensitive cultural differences using appropriate terminology and understand common industry procedures/practices.

Clinical/Administrative Medical Assistant - Peachtree Dermatology - Atlanta, GA

(2006-11 - 2009-08)

Greeted and communicated with patients. Prepared patients for examinations and treatments by taking patient histories and vital signs. Escorted patients to exam rooms.

• Provided efficient, responsive service to support and optimize patient care by performing selected administrative duties and assisting clinical staff as needed

Training Course - Interpreter Skills Development - Voyce University (2023-01 - 2023-12)

Course - Copywriter's Course - Comprehensive Copywriting Academy (2021-01 - 2021-12)

Training - Interpretation - Cyracom International (2013-01 - 2013-12)

Training - Interpretation - Language Line Solutions Training Department (2017-01 - 2017-12)

Registered Medical Assistant Certificate Diploma - Medical Assistance - Mandl School of Allied Health (1997-01 - 1997-12)