Priscilla Dials

Highly motivated with 20 years of customer service experience and computer skills. Strong worth ethic and exceptional communication skills. Able to work effectively unsupervised and master new skills. Ability to navigate multiple systems and accuracy while handling calls. Knowledge of medical and/or insurance terminology

Customer Service Representative - MTM Transportation Services - Morgan City, LA

(2023-11 - 2025-11)

Remote

• schedule, reschedule, and confirm appointments for patients through health plan
• Answer incoming calls (75-100 per day)
• Verify members demographics while following HIPPA guidelines (address, phone #, etc)
• Proficient in Microsoft and excel
• Strong customer focus and relationship building skills
• Analytical and problem-solving skills to diagnose problems and recommend effective solutions
• Multitasking and organizational skills
• Active listening
• Time-management skills
• Teamwork skills to collaborate with representatives and coworkers in other departments
• Ability to remain upright and stationary for long periods during a shift
• Technical skills to use voice-over-IP phones and customer records management, word processing, database, email and chat software programs

Patient Service Representative - Teche Action Clinic - Morgan city, la

(2019-01 - 2023-11)

• Promotion to leadership role within first year of employment to assist with training new employees
• Greeting and directing patients to examination rooms
• Proficient in multitasking such as 60% answering telephones (main line), 40% scheduling appointments, cash handling for non-insured patients; completing registration and insurance information for new walk in patients
• Ability to adhere to policies, procedures, and guidelines
• Excellent computer and typing skills, knowledge of electronic medical record (EMR), 40% filing paperwork and documentation
• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
• Scanned completed forms, identification and insurance cards in patient document folder
• Assist patients with claim questions, billing inquiries, and account updates

Administrative Office Assistant - Hollywood Casino - Morgan City, LA

(2017-12 - 2019-01)

• Proficient in processing paperwork from front end registers and assisting with daily cash balances, 50% depositing money and checks, and maintaining the balance of all registers for the day
• transmit invoices for payments and keep track of all expenses on a daily basis
• 30% Count Inventory and place orders when
• Promotion to train new employees within first year
• Promotion to do office work on weekends regarding balancing register shortages on fiscal and regular operating register deposit n record money that needs to be cashed into casino safe box once balanced out in system
• Excellent Multi-tasking skills with operating two registers on designated shift
• Checked in different business vendors with handheld device to confirm correct number of products with merchant and input in system in office once confirmed
• Strong attention to detail for handling cash or processing data accurately

Customer Service Manager - Walmart - Bayou Vista, LA

(2014-08 - 2017-12)

• Collect and print all money and data from registers for processing and placement in vault
• Supervised 5 cashiers and trained new employees
• Professionally address customer concerns
• Possess and promote a teamwork environment for better workflow
• Participate in taking store inventory counts according to guidelines and monitoring inventory for accuracy
• Ability to operate a cash register efficiently and accurately; strong computer literacy
• Ability to stay organized, give attention to detail, follow instructions and multi-task in a professional and efficient manner

Certification - Ekg And Phlebotomy - Unitech Training Academy (2018-08 - 2019-10)

Bachelor's degree - Business Office Administration - South Central Louisiana Technical College (2011-08 - 2015-05)