Priscilla Varhalak

As a highly skilled and dedicated Customer Service Coordinator, I bring a proven track record of delivering exceptional service and support to customers. With strong communication and problem-solving abilities, I excel at managing customer inquiries and resolving issues in a timely and professional manner. My experience includes developing and implementing efficient processes to streamline customer interactions, as well as training and mentoring team members to ensure consistent and high-quality service.

I am now seeking a challenging role as a Customer Service Coordinator where I can utilize my skills and experience to drive customer satisfaction and contribute to the success of the company.

Travel Advisor - Chase Travel (CTJ) at Chase (2022-03 – Present)

• Support internal and external customers with inquiries related to travel reservations and complex situations.
• Utilize problem-solving skills to identify, research, and resolve issues while delivering excellent service.
• Negotiate with external providers to find appropriate resolutions, minimizing costs and ensuring a seamless customer experience.
• Address customer inquiries regarding travel arrangements, focusing on both short-term fixes and long-term solutions through root-cause resolution.
• Collaborate with internal teams to troubleshoot issues, ensuring timely and accurate resolutions.
• Stay informed about all client programs to provide knowledgeable support.
• Worldspan trained
• Sabre trained
• Travel University trained
• Delta trained

Business Inspector Remote at Metro Inspections, LLC (2020-03 – Present)

Do an Assessment of local business that had applied for merchants account or business loans with banks to determine eligibility. Inspect property,take photos of the property and also make sure that the business has proper license for what they had applied for.

Cargo Specialist at Alliance Ground International (2021-08 – 2022-01)

Cargo Agent, process freight documents for export and import cargo. Track lost shipment.

• Excellent Customer Service skills first and foremost
• Receive, review and process air and ground import documentation from overseas agents/customers
• Update air import shipment status, issue arrival notice and obtain entry documents for customs entries
• Communicate with customs brokers to confirm customs release status
• Arrange Air Import and Export freight release with carriers/co-load agents
• Confirm cargo availability
• Excellent customer service skills
• Respond to issues quickly
• work well under pressure.
• Broker transportation shipments and securing carrier capacity
• Track and trace customer shipments

Travel Advisor/ Operation Support at American Express Global Business Travel (2013-04 – 2020-04)

• Providing exceptional customer service to clients by understanding their travel needs and preferences
• Researching and planning travel itineraries and packages for domestic and international destinations
• Making flight reservations, booking accommodations, and arranging transportation and activities for clients
• Offering recommendations and advice on travel destinations, activities, and local culture
• Staying up-to-date on current travel trends, deals, and regulations to provide accurate and relevant information to clients
• Assisting clients with any changes or issues during their travels, including flight delays, cancellations, and changes in travel plans
• Building and maintaining relationships with travel suppliers and vendors to ensure the best deals and experiences for clients
• Resolving any complaints or issues that may arise during or after travel, ensuring customer satisfaction
• Staying organized and multitasking effectively in a fast-paced and ever-changing travel industry.

Online courses – Travel University (2017-05 – 2026-08)