Specialist, call quality
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At Synchrony Financial, I previously served as a Specialist in Call Quality, where I led initiatives to improve compliance processes, streamlined technology deployments such as SPEEDPAY and CYWARE PRO, and facilitated impactful training sessions for peers. My leadership on the Engagement and Inclusion Council reflects my commitment to fostering an inclusive and collaborative work environment. Additionally, I successfully coordinated with IT platforms to resolve technical issues, ensuring seamless operations and driving team productivity.
At Synchrony Financial, I previously served as a Specialist in Call Quality, where I led initiatives to improve compliance processes, streamlined technology deployments such as SPEEDPAY and CYWARE PRO, and facilitated impactful training sessions for peers. My leadership on the Engagement and Inclusion Council reflects my commitment to fostering an inclusive and collaborative work environment. Additionally, I successfully coordinated with IT platforms to resolve technical issues, ensuring seamless operations and driving team productivity.
Bachelors in technology- computer science and engineering and a masters is Human resources
