Qi

Promoted from Quality Control Analyst to Manager after establishing and leading quality processes for ATM refurbishment operations. Managed quality performance for the company's largest customer contract (Chase), serving as the primary liaison and leading weekly stakeholder meetings to align goals, address issues, and ensure customer satisfaction. Conducted audits, root cause investigations, and corrective actions to reduce defects, improve product reliability, and support continuous improvement.

Quality Control Manager/Customer Success Coordinator - Tellerex - Atlanta, GA

(2025-01 - 2026-04)

• Promoted from Quality Control Analyst to Manager after establishing and leading quality processes for ATM refurbishment operations.
• Managed quality performance for the company's largest customer contract (Chase), serving as the primary liaison and leading weekly stakeholder meetings to align goals, address issues, and ensure customer satisfaction.
• Conducted audits, root cause investigations, and corrective actions to reduce defects, improve product reliability, and support continuous improvement.
• Developed quality metrics and reporting to monitor performance, support decision-making, and drive operational excellence.

Operations Administrative Assistant/WMS Specialist - Harry and David - Atlanta, GA

(2022-09 - 2024-11)

• Coordinated WMS processes and inventory audits, improving data accuracy and fulfillment timelines.
• Managed shipping and receiving documentation in SAP and Oracle, ensuring on-time delivery.
• Optimized reporting spreadsheets for carrier communication and quarterly compliance audits.
• Supported workflow tracking and resolved warehouse and logistics issues efficiently.

Quality Assistant Manager - Level III Associates - Marietta, GA

(2021-05 - 2022-08)

• Improved QA processes, reducing non‑compliance by 15% through enhanced auditing and calibration updates.
• Partnered with departments to identify process inefficiencies and implement workflow improvements.
• Conducted quality audits ensuring documentation compliance and customer satisfaction.

Lead Quality Auditor at Google - XPO Logistics/Google - Union City, GA

(2020-01 - 2021-05)

• Spearheaded quality audits and process reviews for high‑volume tech logistics operations.
• Conducted root cause analysis and developed corrective actions, improving compliance scores.
• Directed stop‑shipment procedures during major errors, mitigating risk and financial loss.
• Updated training materials, improving onboarding and retention of new hires.

Floor Support - Support Services Group/David Yurman - Atlanta, GA

(2016-10 - 2019-08)

• Managed escalations and floor operations to ensure service delivery and performance adherence.
• Audited performance and coached agents to achieve customer satisfaction and sales goals.
• Analyzed KPI data using Excel to improve carrier and team performance.

B.S - Biology - Fort Valley State University (2010-08 - 2011-12)

High School Diploma - Westlake High School (2006-08 - 2010-05)