Prishita Jaiswal

Results-driven Customer Success and Administrative Support professional with experience managing high-volume case operations, maintaining customer records, processing account updates, and supporting onboarding activities through Salesforce and Zoho CRM platforms. Skilled in researching procedures, reviewing documentation for accuracy and compliance, organizing and maintaining information across automated systems, and serving as a primary point of contact for internal and external stakeholders. Proven ability to resolve complex issues, provide guidance on operational requirements, and coordinate effectively across multiple departments in fast-paced environments.

Senior Customer Success Manager - PosNation - Norcross, GA

(2021-05 - 2023-10)

• Gathered, organized, maintained, and verified customer and account information across multiple automated systems, ensuring accuracy, completeness, and compliance with company requirements.
• Reviewed customer documentation, account records, and correspondence to ensure accuracy and adherence to established procedures and operational standards.
• Researched company policies, account requirements, and administrative procedures to provide guidance and support to customers and internal stakeholders.
• Served as a primary point of contact for customers and internal departments, assessing concerns, resolving conflicts, and providing appropriate direction on account-related matters.
• Communicated with clients through calls, emails, and virtual meetings to explain onboarding requirements, account procedures, and operational processes.
• Verified sensitive financial and operational information through MX Merchant and other fintech platforms, ensuring accuracy and compliance.
• Coordinated with cross-functional teams to ensure accounts were established correctly and customer requirements were met throughout the account lifecycle.
• Led cross-departmental meetings to discuss account progress, resolve operational issues, and maintain alignment across teams.
• Investigated escalated customer concerns, identified root causes, and implemented timely resolutions while maintaining a high level of customer satisfaction.
• Managed multiple priorities in a fast-paced environment while maintaining strong attention to detail, organization, and accuracy.
• Built and maintained strong customer relationships through proactive communication, follow-up, and problem-solving.

Sales and Marketing Associate - Preiya Fashions - Norcross, GA

(2019-09 - 2020-11)

• Processed transactions, refunds, and customer requests accurately while maintaining compliance with company procedures.
• Escalated complex customer issues when necessary to ensure timely resolution and customer satisfaction.
• Maintained accurate records, cash handling, and daily operational organization.

Customer Service Representative - Patel Brothers - Suwanee, GA

(2019-06 - 2019-08)

• Served as a point of contact for customers, responding to inquiries and providing assistance in a fast-paced environment.
• Processed transactions, refunds, and customer requests with accuracy while following established procedures.
• Resolved customer concerns and escalated complex issues when necessary to ensure timely resolution and customer satisfaction.
• Maintained accurate records, cash handling, and organization of daily operational activities.

High School Graduate - Navrachna International School (2019-01)

Business Administration - Georgia State University (2021-01)