Pumeza Simayile

With 16 years of comprehensive experience in reception and administrative roles, I am eager to join your team to further refine my skills and make a meaningful impact on your organization. I seek a challenging opportunity where my expertise can contribute to your success and drive continued excellence.

Administration officer at Legal Aid Board (2005-04 – 2006-11)

• Processing and capturing of applications
• Indexing and organisation of documents
• Maintaining and updating filing systems
• Processing and payment of Judicare accounts
• Managing faxing and switchboard operations
• Completing LA 1 forms efficiently
• Handling incoming and outgoing mail
• Typing and formatting documents

Receptionist at Good News Church (2007-03 – 2007-12)

• Managing switchboard operations
• Coordinating conference bookings
• Typing and formatting documents
• Updating and maintaining the notice board
• Welcoming and assisting guests
• Handling public relations
• Ensuring safety and compliance
• Maintaining attendance registers
• Processing and issuing invoices
• Managing incoming and outgoing correspondence

Frontline Supervisor at D.M Radue Optometrist (2008-01 – 2017-12)

• Handling telephone inquiries
• Scheduling and managing appointments
• Opening and organizing customer files
• Processing and managing claims
• Liaising with medical aid schemes
• Performing reconciliations
• Managing customer relations
• Following up on complaints
• Supervising office staff
• Overseeing financial management
• Handling debt collection

Receptionist / Optical Dispenser at Specsavers Bayside mall (2018-02 – 2018-09)

• Managing telephone inquiries
• Scheduling and booking appointments
• Liaising with medical aid schemes
• Assisting and dispensing services to customers
• Processing payments and invoicing
• Handling claims and petty cash management

Optical Dispenser / Frontliner at Specsavers Centre Point mall (2018-09 – 2020-05)

• Manage telephone inquiries
• Scheduling and booking appointments
• Coordinating with medical schemes
• Ordering contact lenses
• Assisting and dispensing products to customers
• Processing payments and managing petty cash
• Handle invoicing and claims

Temp Receptionist at Blouberg Family Practice (2020-07 – 2020-07)

• Operating the switchboard
• Scheduling and booking appointments
• Checking in patients
• Preparing patients for doctor consultations
• Preparing examination rooms and sterilizing utensils
• Handling invoicing and processing payments

Frontliner at Specsavers Canal Walk and Golden Acre (2020-12 – Present)

• Operating the switchboard
• Scheduling and booking appointments
• Checking in patients
• Coordinating with medical aids
• Handling invoicing and follow-up on payment claims
• Placing orders
• Assisting and dispensing services to patients

Public Relations – MSC College (2004-01 – 2004-12)

Matric certificate – Forbes Grant High School (1996-01 – 2000-12)