Quentoya Shaw

Hardworking and detail-oriented customer service professional with 10+ years of experience in healthcare and technical customer service. Skilled in providing exceptional customer service, resolving escalated issues, and staying updated on healthcare policies and procedures. Proficient in Microsoft Office, Excel, and Outlook, with experience in data entry and quality assurance.

Possesses a strong understanding of medical terminology and HIPAA regulations. Currently pursuing a degree in Business. Authorized to work in the US for any employer

Healthcare Customer Service Representative - VXI Global Solutions - Remote

(2022-01 - 2024-11)

• Collaborated with healthcare providers to coordinate appointments, referrals, and authorizations for medical procedures
• Provided exceptional customer service to patients and their families, addressing inquiries, resolving issues, and ensuring a positive experience
• Provided support during open enrollment periods by guiding customers through the process of selecting appropriate healthcare plans
• Participated in ongoing training programs to stay updated on changes in healthcare policies and procedures
• Developed expertise in specific areas such as Medicare/Medicaid eligibility requirements or prescription drug coverage policies
• Maintained strict confidentiality regarding patient information according to HIPAA regulations
• Demonstrated empathy towards distressed callers while efficiently addressing their concerns within established guidelines

Technical Customer Service Representative - Transcom Worldwide - Remote

(2017-03 - 2022-04)

• High call volume Providing exceptional customer service and support by assisting with past due accounts, requesting payments and accepting payments also troubleshooting issues with services provided when needed
• Following all business rules and regulations. Being reliable expressing empathy and concern for customer's needs meeting QA
• FCH REQUIREMENTS. Received perfect attendance for August, September and October 2018

Technical Support Representative - Concentrix - Fort Worth, TX

(2017-12 - 2019-05)

Technical support representative assisting and troubleshooting issues with smart devices, navigating multiple systems at once to complete orders providing great customer service and accurately inputting data

College - Business - Houston Community College (2025-01)