Rachael Acoff

My main objective is to be employed within a company where I can use the skills that I have obtained over the years and to continue achieving as much experience possible.

Debt Collector - Nathan & Nathan Law Firm - Birmingham, AL

(2007-01)

• Performing collection duties by making outbound calls and receiving inbound calls to debtors to collect on delinquent creditor accounts that are in the litigation process.
• Maintaining creditor accounts for litigation in company database and following federal rules and guidelines to the litigation and FDCPA practice.
• Meeting and maintaining a monthly quota for clients in collections; Skip tracing

CSR/ Collections - Easy Money - Homewood, AL

(2003-01 - 2007-12)

• Assisting customers with the approval of payday advance loans and following federal rules and guidelines for the approval of the loans.
• Maintaining customer accounts in the company's database and file cabinet; Typing, Filing
• Opening and closing store; Depositing money into the company's private account
• Answering telephones and cashing customer payroll checks, money orders, money grams
• Maintaining the company store by cleaning and stocking supplies; Ordering supplies

CSR/ Collections - Alabama Title Loans - Midfield, AL

(2004-01 - 2006-12)

• Assisting customers with the approval of auto title loans; Following federal rules and guidelines for the approval of title loans
• Maintaining customer accounts in the company database and file cabinet
• Performing collection duties by making outbound calls on delinquent accounts
• Typing, Faxing
• Opening and closing store
• Maintaining company store by cleaning; Stocking supplies

Marketing Support - Liberty National Life - Birmingham, AL

(1999-01 - 2004-12)

• Answering inbound calls and routing calls to coordinators
• Maintaining a complete filing system for insurance agents in different states and sending agents required materials for them to sell insurance policies
• Ordering office supplies; Delivering inter-office mail
• Large volumes of supervised/ unsupervised administration duties

High school Diploma - Garywood Christian School (1991-01 - 1995-12)