A Kirk

Customer-focused professional with extensive experience in communications, negotiation, and regulatory compliance seeking to leverage strong customer service capabilities in a customs brokerage role. Adept at managing sensitive information, resolving complex issues, and ensuring accuracy and efficiency in all tasks.

Debt Collector - Pinnacle Asset Group - Orchard Park, NY

(2011-02 - 2011-11)

• Engaged customers with outstanding debts through clear, respectful communication, providing detailed account explanations and negotiating payment solutions.
• Maintained precise records of all interactions, payments, and updated customer account information using company systems.
• Ensured full compliance with financial regulations and company policies when managing sensitive information.
• Achieved and frequently surpassed collection targets through customer-focused problem-solving and persistent follow-up.

Debt Collector - Great Lakes Asset Management - Niagara Falls, NY

(2008-03 - 2008-06)

• Handled high-volume inbound and outbound calls aimed at resolving past-due accounts efficiently and professionally.
• Verified accuracy of account documentation before customer contact to ensure correct representation of account status.
• Supported customers in establishing manageable payment plans aligned with company standards. Maintained professionalism in conflict resolution, calmly de-escalating disputes and fostering positive customer relationships.

Debt Collector - Creditors Interchange - Buffalo, NY

(2007-08 - 2008-03)

• Leveraged negotiation skills to recover outstanding amounts while ensuring positive customer engagement.
• Adhered to strict compliance with federal and state debt collection regulations.
• Accurately documented all account actions to ensure transparency and audit readiness.
• Collaborated with colleagues to refine collection strategies and enhance overall team performance.

Debt Collector - ASG - Amherst, NY

(2005-04 - 2007-08)

• Conducted skip tracing and customer research to locate updated contact information.
• Processed payments and updated account statuses with exceptional attention to detail and accuracy.
• Effectively balanced multiple accounts and prioritized tasks to consistently meet deadlines.
• Maintained strict confidentiality while handling sensitive customer information.

Telemarketer - Niagara’s Lazy Lakes Camping - Lockport, NY

(2002-08 - 2003-05)

• Conducted outbound calls to promote campground services, seasonal offers, and reservations.
• Provided prospective customers with detailed information about amenities, pricing, and availability.
• Maintained thorough call logs and customer data to support follow-up sales efforts.
• Built rapport to increase customer engagement and booking rates.

High School Equivalent - Niagara Falls High School