Rachael Flinn

Operations Leader with 7+ years of experience leading teams of up to 60 employees, specializing in employee relations, performance management, hiring, and culture building. Recognized with Carvana's Culture of the Territory Award for people first leadership. Ready to leverage this experience in a dedicated HR or People Operations leadership role.

Market Operations Manager - Carvana - Hebron, OH

(2023-06 - 2026-03)

• Managed the full employee lifecycle for a team of 60+ employees and 3 Team Leads, including recruiting, onboarding, offboarding, performance management, disciplinary actions, and offboarding.
• Handled employee relations matters including complaints, interpersonal conflicts, and investigations, ensuring fair, timely, and documented resolution in line with company policy.
• Collaborated cross functionally with operations, logistics, and sales leadership to align people strategy with business goals.

General Manager - Verizon - Heath, OH

(2020-07 - 2023-06)

• Led hiring, onboarding, coaching, and performance management for a high-volume retail team.
• Conducted performance reviews and development conversations.
• Fostered employee engagement and retention through coaching and recognition.

General Manager - AT&T - Heath, OH

(2017-07 - 2020-07)

• Resolved employee complaints and mediated interpersonal conflicts, fostering a respectful and productive work environment.
• Recruited, interviewed, hired, and onboarded/offboarded new team members while managing employee performance, coaching, disciplinary actions, and ongoing development.
• Built and sustained a high performing team culture through coaching, accountability, employee recognition, and continuous improvement initiatives.