Rachael Proctor

My goal is to advocate for marginalized individuals and work toward meaningful, lasting change through reform, policy, and inclusive practices. I am committed to supporting people across a range of experiences- including those with intellectual and developmental disabilities, older adults, and individuals facing mental health challenges, addiction, or homelessness- by promoting equity, dignity, and access to the resources and opportunities they need to thrive as valued members of society.

Addictions and Mental Health at CANADIAN MENTAL HEALTH ASSOCIATION (2023-02 – 2026-08)

• Provide case management services to individuals through community-based, client-centered, and strengths-based supports
• Conduct comprehensive needs assessments to develop and implement individualized service plans tailored to client goals
• Deliver ongoing supports and evidence-informed clinical interventions to assist clients in achieving stability, recovery, and long-term community integration
• Provide crisis intervention and de-escalation support for individuals experiencing acute mental health distress, substance use crises, or situational emergencies in both office and community settings
• Conduct proactive community outreach to engage individuals experiencing homelessness related to mental health and substance use disorders, building rapport, reducing barriers to care, and connecting clients with essential services
• Assist clients in securing and maintaining housing by navigating systems, advocating on their behalf, and coordinating access to community resources and supportive services
• Collaborate with interdisciplinary teams, housing providers, healthcare professionals, and community partners to coordinate care, ensure continuity of services, and promote equitable access to treatment, housing, and recovery supports
• Advocate for clients by reducing barriers to care and connecting them with mental health, addiction, medical, financial, and social support resources

Transportation Supervisor/Events Coordinator at Louise M SmiTH Developmental Center (2018-10 – 2020-08)

• Created efficient bus routes for picking up and dropping off day habilitation attendees
• Created calendar of events providing daily opportunities for community involvement and experience
• Offered community experience with opportunities for health/exercise, educational, recreational, social, and personal experiences
• Responsible for proper maintenance of company vehicles
• Provided necessary training to all employees for safe driving in buses and company cars
• Kept a detailed record of each individual's community experiences
• Attended and contributed to each Individual Support Plan meeting, implementing their goals and desires in their community involvement/experiences

Accounting Clerk at Alfa Insurance (2014-12 – 2018-10)

• Reviewed insured accounts and collected/processed payments
• Reconciled expenses daily, checking data against paperwork and reporting discrepancies
• Resolved problems and fielded accounting-related inquiries from internal team members and vendors
• Minimized aging accounts by monitoring open balances and pursuing payments

House Supervisor at Magnolia Woods (2013-03 – 2014-12)

• Supervised 30+ Direct Care Staff
• Organized and implemented residents' plan of care
• Organized daily routines, trainings, and activities for residents
• Created bi-weekly schedules to ensure proper coverage for care of residents
• Attended residents' Individual Support Plan meetings with their care team
• Ensure proper care and highest quality of life

Master of Science in Social Sciences- Psychology – Troy University (2026-07)

Bachelor of Science in Psychology/Minor in Sociology – Troy University