Rachel Brinkman
I am in the market for a job that challenges me, keeps me busy and works with a good schedule.
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About
❖ Quick and dedicated learner/worker
❖ Friendly and positive attitude - I hate the phrase “that’s not my job”
❖ Over a decade of Customer Service experience
❖ Proficient in the Microsoft Office Suite (Excel, Word etc)
Experience
Front Desk Receptionist at Life Enriching Communities aka Wesley Glen (2023-01 – 2026-04)
First contact point for residents, family members and employees, with responsibilities in security monitoring, documentation, and emergency response.
- First contact via residents, family members and employees. Guiding them to work locations, providing information, transferring phone calls.
- Working third shift, watched cameras and reported suspicious characters to security.
- Documenting residents overnight condition, passing and employee conduct.
- Responding accordingly to resolve emergencies, fire alarm, tornado, residents fall etc.
Warehouse Associate at Worthington Industries (2022-01 – 2022-12)
Assembly and preparation of propane tanks for mass production with safe machinery operation.
- Assembling, moving, and preparing propane tanks for mass production.
- Working machinery safely
Lease-End Agent at BMW Financial Services (2020-11 – 2022-01)
Customer service and troubleshooting for BMW lease return processes through phone communication.
- BMW clients called over the phone, I clearly communicated our lease return processes and policies.
- Troubleshooting any issues brought to my attention.
- Collaborated with my colleagues and other departments to provide stellar customer service.
Education
Bachelor of Arts in Art – Bowling Green State University (2011-09 – 2012-06)
Video Game Design Degree in Video Game Design – Columbus State Community College (2012-08 – 2014-01)
