Rachel Hudson

Organized Dispatcher with experience in scheduling, warranty administration, and client communication at Hal Watson Air Conditioning. Skilled in managing vendor invoices, processing payments, and coordinating parts orders. Proficient in Google Suite, Microsoft 365, QuickBooks, and multiple CRM platforms, ensuring efficient office operations and excellent customer service.

Dispatcher - Hal Watson Air Conditioning - Spring, TX

(2009-09 - 2026-06)

• Answered phone calls and directed to proper personnel, scheduling appointments and dispatching technicians to improve response times
• Administered warranties by filing claims and addressing all warranty questions for personnel and clients, ensuring timely resolutions
• Ordered parts and equipment for jobs, optimizing inventory management and reducing project delays
• Communicated with clients and personnel regarding costs and availability of services and parts, enhancing transparency and customer satisfaction
• Entered and paid vendor invoices, received customer payments, and ordered office supplies to maintain efficient office operations
• Utilized Google Suite, Microsoft 365, QuickBooks, Electronic Service Control, Fieldedge, and Picture Perfect Pricing CRM programs to streamline administrative tasks

High school diploma or GED - Communications - Raleigh Egypt High School (1987-09 - 1991-06)