Rachel Williams
Higher education professional with 5+ years of experience in residence life, student engagement, crisis response, and student conduct
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About
Higher education professional with 5+ years of experience in residence life, student engagement, crisis response, and student conduct. Proven ability to lead residential communities, supervise staff, and foster safe, inclusive, and student-centered environments.
Experience
Resident Director - Fort Valley State University - Fort Valley, GA
(2024-09)
- Manage daily operations of a residence hall housing 230+ students, ensuring a safe, inclusive, and student-centered living environment
- Supervise, train, and evaluate a team of 4 Resident Assistants, improving staff accountability and performance
- Respond to on-call emergencies and student crises, including mental health concerns, conduct issues, and facility incidents
- Implement 8+ community-building programs per semester to increase student engagement
- Advise the residence hall council by supporting student leadership development, event planning, and community initiatives
- Enforce university policies and coordinate conduct processes in collaboration with Student Affairs
- Maintain accurate records of incidents, occupancy, and programming outcomes using institutional systems
Secretary - Milton Salvage Industries - Folkston, GA
(2023-01 - 2024-09)
- Managed high-volume communications through phone and email while maintaining professionalism and efficiency
- Coordinated administrative operations including scheduling, filing, document management, and office organization
- Assisted with maintaining accurate records and supporting daily office operations
Resident Assistant / Community Assistant - Middle Georgia State University - Cochran, GA
(2020-01 - 2023-01)
- Completed administrative tasks including incident reports and 250–300 health and safety inspections per semester
- Assisted in the Resident Assistant selection process through candidate interviews and evaluations
- Collaborated with a Residence Life team consisting of 13–20 staff members to support student success initiatives
- Directed and mentored a team of 6 Resident Assistants
- Oversaw student programming and engagement initiatives to strengthen community development
- Enforced university housing policies and procedures while addressing student concerns and conflicts
Cashier / Customer Service Associate - Wendy's - Cochran, GA
(2018-02 - 2022-07)
- Processed high-volume customer transactions accurately in a fast-paced environment
- Answered customer questions regarding products and services while providing recommendations based on customer needs
- Responded to and resolved customer complaints and concerns professionally and efficiently
- Maintained excellent customer service standards while working collaboratively with team members
Education
Bachelor of Science - Rehabilitation Science - Middle Georgia State University (2017-08 - 2022-12)
