Outside Sales Representative / Account Manager - Home Depot - Detroit, MI
(2024-01)
- Generated $6M in new revenue within the first 6 months by prospecting, acquiring, and managing a portfolio of 35+ strategic contractor and government accounts, including the City of Detroit and Detroit Housing Commission.
- Expanded existing accounts and won new project business, increasing contractor spend 50%+ year-over-year through consultative sales conversations, competitive bid wins, and exclusive vendor partnerships.
- Secured strategic contractor accounts averaging $250K+ in annual spend, positioning Home Depot as the preferred supplier for complex, large-scale construction projects across the Detroit market.
- Supported multimillion-dollar construction projects through competitive pricing strategies, blueprint takeoffs, and vendor-exclusive programs that strengthened long-term client retention.
- Delivered $12.4M in annual sales, generating $8.9M year-over-year growth and achieving 75% above plan.
- Selected as Value Sales Award recipient, recognized as the top performer among 30 peers for sales leadership potential.
Strategic Account Manager - Owens Corning - Toledo, OH
(2023-01 - 2024-12)
- Launched the first Key Account Management (KAM) program for Owens Corning's $3B Roofing division, targeting contractors with $1M+ annual spend to strengthen enterprise partnerships and accelerate revenue growth.
- Piloted Key Account services with 3 high-impact clients through a test-and-learn roadmap, establishing a scalable framework for national account expansion.
- Developed standardized sales enablement resources adopted across marketing and sales teams to improve consultative selling and customer engagement.
- Built and presented a Key Account segmentation model to the VP of Marketing and VP of Sales to identify high-value accounts and forecast growth opportunities.
- Delivered cross-functional client solutions by connecting contractors with Owens Corning experts in HR, Sustainability, and Safety to address business challenges and strengthen long-term relationships.
- Selected for Owens Corning's Leadership Pipeline, a high-potential employee development program.
Contractor Growth Lead - Owens Corning - Toledo, OH
(2021-01 - 2023-12)
- Led growth strategy for Owens Corning's $3B Roofing division, expanding into the Hispanic/Latino contractor market while directing two cross-functional teams (8+ members each) and managing a $500K market expansion budget.
- Expanded market access by driving hiring of 5+ bilingual sales professionals across priority markets to strengthen contractor relationships and increase regional coverage.
- Partnered with an external marketing agency to conduct 3 ecosystem research studies, translating insights into a 3-year go-to-market strategy endorsed by executive leadership for implementation within the Hispanic contractor market.
- Spearheaded 15+ contractor events (500+ attendees) to increase brand awareness and retention in a key growth segment.
- Enabled Spanish-language capabilities across digital platforms and marketing channels to facilitate the hiring of 4 bilingual account managers to support Spanish-speaking contractors.
- Presented the Latino Market Growth Strategy to 800+ employees alongside the Roofing President and Director.
- Led digital transformation initiatives, including modernization of contractor digital platforms and the expansion of "Owens Corning University" with Spanish-language capabilities to better support the 5K+ member contractor network.
Lead Teller / Teller - Wells Fargo - Frisco, CO / West Palm Beach, FL
(2017-01 - 2019-12)
- Managed operations for a high-volume commercial banking branch, overseeing $300K+ in daily transactions and supporting business clients, including Dunkin' Donuts and 7-Eleven.
- Supervised and coached 5 tellers in a 17-person branch, improving customer satisfaction from 4.6 to 4.8 (out of 5).
- Led financial conversations with business and retail customers, achieving the highest engagement rate in the district (35%) and successfully referring clients to bankers for additional products and services.
- Mitigated financial risk by reviewing transactions up to $100K, preventing $5K+ in fraudulent transactions.
- Contributed to a branch audit, helping to achieve a 95% audit score, ranking among the top 2 branches in the district.
Client Services Specialist - Hammersmith Management - Frisco, CO
(2015-01 - 2016-12)
- Managed client relationships for a property management firm overseeing 50+ properties and 800+ residents, serving as the primary liaison between homeowners, tenants, and internal teams.
- Supported operations during rapid company expansion as the portfolio grew by 2K properties following an acquisition.
- Partnered with the Head Accountant to recover and migrate financial records from a legacy 20-year-old system, organizing documentation for 34+ properties, and training two specialists on the updated process.
- Delivered a company-wide presentation to 300+ employees on the dynamics of regional property owners and residents.
