Radha Baldeo

Experienced Revenue Cycle and Cash Applications Specialist with 20+ years of expertise in healthcare payment posting, reimbursement, accounts receivable, denial management, cash reconciliation, and revenue cycle operations. Proven ability to accurately process high volume insurance and patient payments, resolve discrepancies, research denials, reconcile accounts, and maintain compliance with healthcare billing regulations. Extensive experience working remotely and utilizing multiple EMR, practice management, and insurance portal systems.

Revenue Cycle Management, Cash Application Specialist - CORTICA CARE - Remote

(2023)

• Post insurance and patient payments with a high degree of accuracy.
• Process ERAs, EOBs, contractual adjustments, denials, and correspondence.
• Reconcile daily and month-end cash posting reports.
• Research and resolve missing payments, payment discrepancies, and denial issues.
• Prepare refund requests for insurance and patient overpayments.
• Review fee schedules and maintain accurate reimbursement records.
• Investigate and resolve claim denials through payer portals and supporting documentation.
• Assist cross functional teams with revenue cycle operations and account resolution.
• Monitor and manage work queues to ensure timely processing.

Cash Posting Specialist - Parallon Physician Services, HCA - Remote

(2018 - 2023)

• Posted insurance and patient payments while maintaining high accuracy standards.
• Processed contractual adjustments and zero-pay EOB transactions.
• Applied denial and adjustment codes according to payer guidelines.
• Reconciled payment batches and balanced accounts against remittance documentation.
• Investigated and resolved payment exceptions requiring additional research.
• Reviewed and corrected credit balance accounts to ensure compliance and account accuracy.
• Supported revenue cycle goals through efficient and timely payment processing.

Accounts Receivable / Accounts Payable Specialist - Phoenix House Corporate

(2015 - 2018)

• Managed daily accounts receivable and payment posting operations.
• Processed ERAs, EOBs, insurance payments, patient payments, and contractual adjustments.
• Reconciled manual and electronic payment batches and balanced cash reports.
• Generated reports to identify credit balances, unapplied cash, and outstanding receivables.
• Followed up on insurance underpayments, overpayments, and reimbursement discrepancies.
• Prepared client billing statements and supported collections activities.
• Verified insurance eligibility and processed claim resubmissions when necessary.
• Analyzed financial data and prepared operational reports using Excel.
• Assisted with accounting functions including deposits, vouchers, invoices, and bank reconciliations.

Accounts Receivable, Cash Posting & Revenue Cycle Specialist - Shriners Hospitals for Children

Patient Accounts Representative - Boston Children's Hospital

Medical Posting Specialist / Team Lead - Caritas Physician Network

Associate of Arts - Liberal Arts - Quincy College

Electronic Medical Records, Accounting, and Coursework in Medical Terminology - Hillsborough Community College