Radka Gentile

Experienced Practice Manager seeking a leadership position within a high-touch, patient-care centric environment. I utilize my skills to optimize operational processes and drive growth, with the goal of achieving superior customer service and long-lasting success.

Practice Manager - The Waltzman Institute - Long Beach, CA

(2015-08 - 2026-03)

• Managed daily operations of a busy plastic surgery practice and a team of 14 employees, including oversight of the MedSpa (three aestheticians, two aesthetic nurses, a weight loss program coordinator) and all marketing efforts.
• Implemented an efficient scheduling system to minimize wait time and increase providers' efficiency; developed and implemented training programs, ensuring consistent quality of service.
• Oversaw the implementation of the EHR system, improving accuracy and efficiency; maintained compliance with all regulatory requirements, including HIPAA and OSHA standards.
• Led performance evaluations for staff members and conducted regular meetings to communicate updates on practice policies, procedures, and goals.
• Developed strong relationships with vendors to negotiate favorable contracts for medical supplies; managed inventory; coordinated employee schedules to optimize coverage.
• Established exceptional patient relationship management by developing and leading a customer service program based on Ritz-Carlton methodologies, which drove significant increase in patient satisfaction.
• Directed billing operations, including assigning ICD and CPT codes, to ensure accurate claim submission and payment processing.
• Streamlined surgical scheduling and coordination, managing OR time and patient flow from consultation to post-operative care.

Lead Medical Assistant - South Bay Plastic Surgeons - Torrance, CA

(2007-01 - 2015-12)

• Supervised and trained all medical assistants, providing guidance in daily tasks and ensuring efficient workflow.
• Collaborated with physicians in minor surgical procedures and maintained inventory of medical supplies and equipment.
• Coordinated patient referrals and provided compassionate care during examinations; conducted pre-visit screenings to obtain medical history.
• Provided compassionate care to patients during examinations or treatments, addressing their concerns and ensuring comfort.
• Educated patients on care instructions and supported front desk operations, including insurance verification and co-payment collection.

Bachelor of Science - Business Management - University of Phoenix (2020-01 - 2022-12)

Associate of Science - Business Management and Marketing - El Camino College (2015-12)