Customer Service
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Hard working, highly-professional, self-motivated and trusted individual with solid experience in customer service. Possessing excellent responsibility and dedication that would be a great addition to any company .
Inland Empire Health Plan ( IEHP ) 08/2021- Present
● Answered incoming calls to assist & provide information to members regarding health insurance policy
● Thorough knowledge of medical billing & coding , insurance claims process , benefits verification & authorization
● Effective customer service communication & computer data entry skills to maintain good relationship with members
● Exceptional organizational and multi-tasking skills to handle huge amounts of data & job skills
Advantage Sales & Marketing (Walmart) 05/2018- 04/2021
● Organized marketing materials for event
● Set up & took down displays
● Raise company awareness & interacted with potential customers
● Share knowledge about company & inform customers of benefits
● Understanding the clients goals and objectives behind the organization of various events, meetings, concerts, and social gatherings
Business Consumer Alliance (formally the Better Business Bureau) 06/2015- 05/2018
● Identify, contact, acquire and sell new memberships to qualified companies
● Renew memberships of current/previous members accounts ● Maintain weekly sales goals and quotas set by Sales Manager
● Assists members and callers with inbound communication via phone/Switchboard and via email
● Manage incoming calls as well as cold calling.
● Maintain outward call quota
● Utilize multiple interfaces, databases, and computer program Professional Communications Network (PCN)
12/2013-04/2015
●Answered phones in a professional and timely manner for multiple businesses
● Took messages and scheduled appointments ● Organized personal and professional calendars
● Supplied reminders of upcoming meetings and events
● Typed documents, updated websites, and relayed important information
Highschool Diploma , 3.5 Grade Point Average ( Graduation of June 2016 ) Soft College Education
