Ramamurthy Durbhakula

Business Analyst with 4+ years of experience gathering requirements, mapping workflows, refining backlogs, and translating business needs into clear reporting and process solutions across fintech and pharmaceutical environments. Skilled in SQL, Python, Power BI, Tableau, data validation, acceptance criteria, UAT coordination, and Agile delivery. Experienced partnering with stakeholders, development, and QA teams to improve solution accuracy and operational outcomes.

Business Process Analyst at Tala (2025-05 – 2026-03)

• Collaborated with business stakeholders and Product Owners to gather and analyze loan application, onboarding, and repayment requirements, translating business needs into BRDs, FRDs, functional specifications, Jira user stories, and acceptance criteria.
• Reconciled 200+ reporting records through data cleaning, data validation, and reporting accuracy checks, raising confidence in monthly operations and decision-support reports.
• Conducted business requirements analysis on customer and account performance data, identifying workflow delays and prioritizing 3 process change recommendations.
• Mapped 8 customer onboarding and application review workflows through process mapping and gap analysis, reducing process clarification cycles by 25% across reporting handoffs.
• Collaborated with Product Owners and stakeholders to refine and prioritize backlog items in Jira, translating reporting and workflow requirements into development-ready user stories with clear acceptance criteria.
• Coordinated UAT by creating test cases and scenarios, validating features against acceptance criteria, tracking defects, maintaining requirements traceability, and incorporating business-user feedback before release.
• Documented process flows, wireframes, and technical specifications in Confluence using Visio and Lucidchart, reducing repeat clarification requests from cross-functional teams by 20%.
• Partnered with development, QA, and project management teams throughout sprint planning, refinement, testing, and reviews, maintaining continuous feedback and ensuring delivered features aligned with business requirements.

Business Analyst at Augur Talent Care (Client: Mylan) (2021-06 – 2024-07)

• Facilitated workshops, stakeholder interviews, and requirements discussions with supply chain, finance, operations, and technical teams, translating business needs into BRDs, FRDs, process flows, user stories, and acceptance criteria for SAP and Oracle solutions.
• Automated SAP and Oracle data cleaning using Python, Pandas, and Excel, cutting recurring manual report preparation by 40% and delivering reliable inventory and financial datasets to business users.
• Built SQL-driven Tableau dashboards for inventory analytics, operational KPIs, and financial metrics, increasing visibility into stock movement, cost trends, and account performance by 25%.
• Analyzed inventory trends, exceptions, and stock movement patterns using SQL, Excel, and forecasting, helping stakeholders identify allocation issues and prevent recurring supply chain reporting errors.
• Mapped current-state reporting workflows using process mapping, data mapping, and KPI definitions, shortening handoffs between business users and reporting teams by 30%.
• Worked with development, QA, and business teams to perform gap and impact assessments, validate proposed changes, support UAT, and confirm that delivered reporting enhancements satisfied business requirements.

Master of Science in Business Analytics – Iowa State University (2026-05)

Bachelor of Technology in Mechatronics Engineering – ICFAI School of Higher Education (IFHE) (2023-07)