Raman Kaur

Developed new methods, improved monitoring, and reduced deficiencies to boost quality. Assessed team performance to encourage productivity. Observed and enforced operational and safety-related policies to comply with OSHA regulations.

Shift lead - Walgreens - Colonia, NJ

(2021-11 - 2025-01)

• Developed new methods, improved monitoring, and reduced deficiencies to boost quality.
• Assessed team performance to encourage productivity.
• Observed and enforced operational and safety-related policies to comply with OSHA regulations.
• Inspected work to drive product and service quality.
• Maintained accurate records to generate reports.
• Motivated employees to optimize team performance.
• Coordinated workflow and maintained schedules to improve efficiency.
• Identified and addressed business vulnerabilities in areas governing asset protection and physical security.

Customer Service Representative - Shoprite - Carteret, NJ

(2017-11 - 2020-03)

• Followed up with customers to offer additional support and check resolution satisfaction.
• Handled customer inquiries, billing questions, payments, and service requests.
• Documented, researched, and resolved customer service issues.
• Managed customer calls efficiently in a fast-paced call center environment.
• Anticipated needs and resolved problems to keep customers happy.
• Delivered fast and friendly service regarding questions and service complaints.
• Referred unresolved customer grievances to designated departments for further investigation.

High school Diploma - Carteret High School (2016-09 - 2018-06)

Paralegal course - Medgar Evers College