Shift lead - Urban Wellness - Albuquerque, New Mexico
(2025-10)
Shift lead - R Greenleaf - Albuquerque, New Mexico
(2025-05 - 2025-10)
Managing the shift, cash handling, customer service, stocking, merchandising.
- Supervised daily operations to ensure smooth workflow and efficiency.
- Coordinated team schedules to meet staffing needs during peak hours.
- Resolved customer inquiries and complaints to enhance service quality.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Completed opening and closing duties to facilitate business operations.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Handled cash register transactions accurately while providing excellent customer service.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Resolved customer complaints and reported issues to senior management.
- Supervised staff during shift changes and ensured transition went smoothly.
- Delegated tasks to employees and monitored activities and task completion.
- Reviewed daily sales reports and monitored financial performance metrics.
- Taught staff upselling techniques to meet revenue targets.
- Trained new employees on company policies, procedures, and job duties.
- Supervised and led employees to maintain productivity and customer service levels.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Budtender - R Greenleaf - Albuquerque, NM
(2022-05 - 2025-05)
- Greeted customers with a friendly and inviting attitude.
- Assisted customers in selecting the best products for their needs.
- Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
Sales Advisor - Best Buy - Albuquerque, NM
(2006-11 - 2022-01)
- Provided customers with information on products and services available.
- Demonstrated product features and benefits to potential customers.
- Gathered customer feedback to improve sales strategies.
