Seth Jones

I was employed at Best Buy for 12 yrs. I have great customer service skills and leadership abilities. I was a Budtender and shift lead at R Greenleaf for 3yrs. I'm currently a shift lead at Urban Wellness since October 2025.

Shift lead - Urban Wellness - Albuquerque, New Mexico

(2025-10)

Shift lead - R Greenleaf - Albuquerque, New Mexico

(2025-05 - 2025-10)

Managing the shift, cash handling, customer service, stocking, merchandising.

• Supervised daily operations to ensure smooth workflow and efficiency.
• Coordinated team schedules to meet staffing needs during peak hours.
• Resolved customer inquiries and complaints to enhance service quality.
• Assisted in the training of new employees.
• Performed opening and closing procedures such as setting alarm systems, counting money.
• Coached and trained employees and managed daily work assignments to enhance operations.
• Completed opening and closing duties to facilitate business operations.
• Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
• Handled cash register transactions accurately while providing excellent customer service.
• Managed store operations during absence of Store Manager or Assistant Manager.
• Resolved customer complaints and reported issues to senior management.
• Supervised staff during shift changes and ensured transition went smoothly.
• Delegated tasks to employees and monitored activities and task completion.
• Reviewed daily sales reports and monitored financial performance metrics.
• Taught staff upselling techniques to meet revenue targets.
• Trained new employees on company policies, procedures, and job duties.
• Supervised and led employees to maintain productivity and customer service levels.
• Educated customers about offerings, promotions and pricing to boost sales.
• Coordinated with other shift leaders and management to ensure smooth transitions between shifts.

Budtender - R Greenleaf - Albuquerque, NM

(2022-05 - 2025-05)

• Greeted customers with a friendly and inviting attitude.
• Assisted customers in selecting the best products for their needs.
• Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.

Sales Advisor - Best Buy - Albuquerque, NM

(2006-11 - 2022-01)

• Provided customers with information on products and services available.
• Demonstrated product features and benefits to potential customers.
• Gathered customer feedback to improve sales strategies.

High School Diploma - La Cueva (1994-07)