Riela Popp

I have been working in food service for a long time now. I've gained a lot of experience over the years, but I love to focus on preparing drinks and making coffee.

Shift Leader at Blank Street (2025-08 – Present)

• Trained entirely new team on quality customer service
• Implemented new system of service generating an increase in average sales by over 30%
• Redesigned store workflow and brought about renovation to carry out redesign
• Serve every drink with care for store and personal responsibility
• Communicate with a tight-knit team to ensure best working conditions for the well-being of our staff and customer experience

Shift Lead at Birch Coffee (2024-09 – 2025-08)

• Performed quality customer service for every customer interaction
• Executed cash & credit transactions, bank deposits, and orders
• Opened and closed multiple store locations under varying procedures per store
• Communicated with a tight-knit team to ensure best working conditions for the well-being of our staff and customer experience

Dance Instructor & Administrative Assistant at Dance With Me Studios (2023-05 – 2024-08)

• Handled day-to-day front desk operations & collection of payments
• Instructed and planned for multiple students in several styles of partner dancing
• Performed any duties relative to maintaining a good client experience

Administrative/Research Assistant at Mount Sinai Department of Cardiology (2021-05 – 2023-08)

• Carefully screened, collected and maintained data of several subjects in ongoing clinical trials
• Relayed multi-entity communication within the hospital and with external companies

Shift Leader & Retailer at Paris Baguette (2020-08 – 2022-04)

• Recruited and trained an expanding front-of-house team in daily duties
• Prioritized providing exceptional customer service in a high-pressure environment
• Implemented new procedures in a small team to maximize efficiency of store procedure

Work Study Assistant II at Gonda (Goldschmied) Vascular Surgery Center at UCLA (2017-02 – 2020-08)

• Performed clerical duties
• Trained to use an electronic medical filing system

Barista at Volcano Tea House (2020-02 – 2020-08)

• Performed quality customer service in high pressure situations

B.S. in Molecular, Cell, Developmental Biology; Minor in Italian – University of California – Los Angeles (UCLA)

– Fort Lee High School