Ramona Budhoo

I'm a dedicated and organized professional with a background in Human Resources, Administration, and Customer Service. I've got a solid history of making HR operations more efficient, improving the way employees experience their workplace, and providing top-notch support to customers. I'm all about working together with others, communicating effectively, and making sure HR plans align with what the business wants to achieve.

My goal is to help drive success, create a positive work environment, and build strong connections with both employees and customers. I'm a firm believer in the importance of a collaborative approach, and I'm always looking for ways to make things better. With my strong communication skills and ability to bring people together, I'm confident in my ability to make a real difference in any organization.

Human Resource Officer - Cyril's Transportation Service - Georgetown, Guyana

(2023-11 - 2024-08)

• Engaged in recruitment processes, ensuring seamless onboarding and thorough employee documentation.
• Played a critical role in maintaining confidential personnel records and compliance with HR policies.
• Developed innovative onboarding programs that boosted employee retention and engagement.
• Worked closely with management to ensure HR initiatives supported company objectives.

Clinical Receptionist - Caribbean Surgery Inc. - Guyana

(2022-10 - 2023-11)

• Managed front desk operations, providing a welcoming and efficient patient experience.
• Ensured HIPAA compliance by meticulously handling patient records and insurance verifications.
• Enhanced office workflow through team training and streamlined administrative support.

Customer Service Representative - Qualfon - Guyana

(2016-01 - 2019-12)

• Addressed customer inquiries, managed complaints, and escalated issues while offering effective solutions.
• Provided accurate product information and personalized support to deliver excellent customer service.
• Handled high volumes of calls, emails, and customer requests, ensuring accuracy and efficiency.
• Logged customer interactions, account updates, and solutions using CRM systems.
• Worked collaboratively with team members to enhance service processes and uphold quality standards.
• Facilitated training for new representatives on company policies, procedures, and customer service best practices.

Administrative Assistant - Astroarts International Marketing - Guyana

(2014-01 - 2015-12)

• Managed executive calendars, meetings, travel arrangements, and daily administrative tasks to support business operations.
• Prepared reports, presentations, correspondence, invoices, and confidential documents with accuracy and attention to detail.
• Maintained organized filing systems, databases, spreadsheets, and records while ensuring data confidentiality.
• Served as a professional point of contact for clients, vendors, and visitors while managing communications and inquiries.
• Supported office efficiency through inventory management, scheduling coordination, data entry, and process improvements.

Diploma - Human Resources Management - JTW Management Institute (2023-01 - 2023-01)

GED - Cummings Lodge Secondary School (2014-01 - 2014-01)