Raneka Fleming

Operations Specialist with 10+ years of experience supporting distributed teams, managing workflows, resolving operational issues, and maintaining accurate documentation across fast‑paced environments. Strong background in procurement operations, cross‑functional communication, vendor coordination, and system navigation. Known for reliability, problem‑solving, and the ability to streamline processes while supporting both internal teams and external partners.

Procurement Buyer (Hybrid Remote Operations & Support) - Resonetics, LLC - Bethel, CT

(2018-07 - 2026-06)

• Support onsite and remote operations by managing purchase orders, vendor communication, pricing updates, and delivery tracking in QAD and Epicor ERP systems.
• Collaborate with Finance, Shipping, and Operations teams to resolve workflow issues, invoice discrepancies, and documentation gaps.
• Maintain accurate records, update ERP data, and ensure timely communication across distributed teams.
• Train new buyers and support remote onboarding processes to strengthen team efficiency.
• Manage P‑Card transactions and ensure audit‑ready documentation.
• Process new supplier accounts and ensure compliance with onboarding requirements.

Call Center Lead Supervisor (Operations & Coordination) - Logisticare - North Haven, CT

(2015-05 - 2018-07)

• Coordinated high‑volume transportation scheduling while ensuring accuracy, compliance, and timely service delivery.
• Verified insurance eligibility and maintained detailed documentation for audits and reporting.
• Resolved escalated operational issues and ensured positive outcomes for clients and partners.
• Conducted follow‑up calls to confirm resolution and gather service feedback.
• Coached team members to improve accuracy, communication, and workflow efficiency.

Call Center Supervisor (Hybrid Remote Operational Support) - 3PL Worldwide - Milford, CT

(2011-10 - 2015-05)

• Trained staff to process catalog orders and follow operational procedures.
• Resolved escalated issues via phone, email, and chat to maintain service quality.
• Improved workflow efficiency by implementing effective call‑handling and documentation practices.
• Communicated with internal teams to ensure smooth order processing and issue resolution.

Lead Agent / Supervisor (Operations & Customer Coordination) - Avis Budget Group - Stratford, CT

(2007-03 - 2011-10)

• Oversaw rental operations, including check‑in/check‑out workflows, vehicle inspections, and documentation accuracy in a high volume airport location.
• Trained agents to follow operational procedures and promote upgrades.
• Coordinated shuttle operations and ensured vehicles were prepped and ready for rental.
• Managed administrative records and supported daily operational reporting.

Postsecondary Education - Real Estate - Wake Technical Community College (2026-06)

Vocational training - Real Estate - Waterbury Adult Education (2022-06 - 2022-12)

Vocational training - Medical Billing And Coding Specialist - Training Direct (2011-09 - 2012-09)

Vocational training - Dental Assisting - Dent Temps (2003-02 - 2003-12)