Raquel M

Detail-oriented professional with 6+ years of experience in accounting, bookkeeping, banking, and financial operations. Skilled in reconciliation, payment processing, auditing, financial reporting, data entry, and client service. Experienced with QuickBooks, Microsoft Excel, Applied Epic, NetSuite, Salesforce, and Microsoft Office. Bilingual in English and Spanish with strong organizational and problem-solving skills.

Cash Receipts Specialist - Gallagher

(2025-07 - 2026-09)

• Managed high-volume daily cash receipts, accurately posting checks, ACH payments, wire transfers, and electronic transactions.
• Used Applied Epic to apply payments, research account activity, and review client and policy information.
• Performed daily cash and bank reconciliations and resolved unapplied cash, overpayments, variances, and account discrepancies.
• Collaborated with accounting and billing teams to resolve payment issues while following internal controls and audit procedures.

Associate Banker - JPMorgan Chase - Miami, FL

(2023-11 - 2025-03)

• Provided professional customer service and assisted clients with daily banking needs and account inquiries.
• Processed deposits, withdrawals, payments, direct deposits, debit card requests, and account updates.
• Supported account openings, appointment scheduling, lobby operations, and branch cash management.
• Educated clients on digital banking tools, including the Chase Mobile App, website, and ATMs.
• Followed banking policies, procedures, and regulatory requirements while handling sensitive financial information.

Commissions Bookkeeper - We Insure Group Inc. - Sunrise, FL

(2022-11 - 2023-07)

• Reconciled daily bank reports and insurance statements while investigating discrepancies.
• Prepared outgoing payments based on company policies, discounts, and policy due dates.
• Audited accounts and documentation and resolved aging balances.
• Prepared journal entries and adjustments using Microsoft Excel.
• Researched policies and reconciled statements using Applied Epic.
• Conducted bi-weekly audits in NetSuite.
• Communicated with management, agencies, carriers, and clients regarding payments and required documentation.

Bookkeeper / Accountant - Femwell Group Health, Inc. - Miami, FL

(2021-06 - 2022-11)

• Managed monthly financial records, including bank statements, credit cards, invoices, deposits, and petty cash.
• Performed bank and credit card reconciliations and maintained general ledgers using QuickBooks.
• Prepared payroll distributions, financial statements, variance analyses, and audit documentation.
• Prepared monthly financial packages for 25 physician practices with over $1.2 million in annual revenues and expenses.
• Supported month-end and year-end closing activities, tax preparation, and financial compilations.
• Presented financial findings and variance information to senior management and account managers.

Accounting Clerk - Femwell Group Health, Inc. - Miami, FL

(2019-01 - 2021-06)

• Provided accounting and administrative support, including transaction entry, deposits, and documentation.
• Recorded and organized vouchers, cash, checks, and monthly bank statements.
• Assisted management, physicians, office managers, vendors, and customers with accounting-related requests.
• Supported the setup of new LLCs, including permits, licenses, bank accounts, and banking materials.
• Updated Salesforce and maintained organized financial and business records.

Associate of Arts - Paralegal Studies - Miami Dade College (2025-09)

Pharmacy Technician Program - Florida Education Institute (2013-01 - 2014-06)

High School Diploma / GED