Sheryl Smith

With over 26 years of experience in medical cash application, I have developed a deep understanding of revenue cycle management, payment reconciliation, and financial accuracy within the healthcare industry. My expertise in processing high-volume transactions, ensuring compliance with regulations, and collaborating with cross-functional teams has enabled me to contribute significantly to operational efficiency.

Throughout my career, I have successfully streamlined cash application workflows, reduced processing errors, and implemented best practices that enhance financial accuracy. My ability to analyze payment discrepancies, resolve complex billing issues, and communicate effectively with insurance providers and healthcare professionals has been instrumental in maintaining seamless financial operations.

RC Billing

Cash Application Specialist

Jul 2011 - Aug 2024 · 13 yrs 2 mos. Austin, Texas · Remote

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  • Responsible for timely daily cash application of the clients’ receipts in accordance with policy and procedures.
  • Responsible for seeking resolution to problems relating to timely and efficient cash application while ensuring excellent communication between the CBO management while ensuring client satisfaction. 
  • Ensure daily accurate balancing of deposits received, line item posting of receipts and Cash Log.
  • Ensure daily accurate item posting of credit card payments received.
  • Ensure daily accurate line item posting of denials/zero payments received from the payors, to include posting the appropriate denial reason.
  • Ensure timely daily resolution of any unidentified receipts (unable to identify the patient’s account/line item to accurately post).
  • Daily prepare and maintain the Cash Log per client ensuring all deposits are listed accordingly and balanced.
  • Maintain day-to-day, month-end closing and weekly reporting processes.
  • Training New-Hires within the Cash App department.

Account Adjuster

May 2010 - Jun 2011 · 1 yr 2 mos.

Dallas, Texas

• Reimburse Government overpayments.
• Reimburse Patient overpayments.
• Process reimbursement checks.
• Research overpayments on patient accounts.
• Refund unidentified or wrong payee monies back to payers (Insurance and Debtors) if unable to provide reconciling information.
• Transfer monies to correct debtor accounts.
• Audit all payments and contractual applied to patient accounts to accurately balance all transactions.
• Transferring payments from account to account.

Payment/Adjustment Specialist - Auditor/Analyst

May 2002 - Dec 2009 · 7 yrs 8 mos. Dallas, Texas

• Application of Private-Pay and Insurance payments and contractual to patient accounts.
• Maintaining Daily Cash spreadsheet for all monies received for the current day.
• Maintaining Unapplied Cash accounts for unidentifiable Insurance and Private-Pay monies.
• Call the payor for detailed information to reconcile unidentified cash payments.
• Refund unidentifiable and wrong payee monies to the payor (Insurance and Debtor) if unable to provide reconciling information.
• Transfer monies to reconciled patient accounts.
• Audit all payments and contractual applied to patient accounts to balance.
• Analyze all accounts for any posting errors and insurance errors

  Review payment reports for accounts over 1K and all credit balances.

• Review 10K over accounts, document and notify management of any discrepancies.
• Refund unapplied monies to correct provider for reconciliation.
• Follow up on Insurance companies for R/As and EOBs that were not received during the time payment was received.
• Maintain an accurate unapplied cash spreadsheet daily.
• Transferring payments from account to account.
• Credit Card processing 

Adjustment/Support Clerk

Mar 1997 - Apr 2001 · 4 yrs 2 mos. Dallas, Texas

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• Researching missing Insurance and Debtor payments and Insurance contractual.
• Manage applying Insurance payments/contractual and Debtor payments to proper accounts.
• Posting Insurance contractual, discounts, charge backs, Hospital refunds, and return checks from daily Hospital reports.
• Transferring payments from account to account.
• Training New Hires for Support positions.
• Identifying payments from mail and walk-in payments for Cash Posters.
• Posting cash and Insurance payments to accounts.

Bookkeeping Services certification 2024-present