Raven Wood

Customer experience and operations professional with 10 years of experience across retail, hospitality, healthcare, and e-commerce. Resolving high-volume customer inquiries and supporting cross-functional teams. Skilled in CRM tools, order management systems, and creating seamless customer journeys.

Customer Experience Lead / Marketing at Crap Eyewear (2022-08 – 2024-09)

• Delivered high-volume customer support across email, chat, and in-person channels, maintaining strong satisfaction and response times
• Resolved order issues, returns, and inquiries using Shopify and Gorgias, improving workflow efficiency
• Analyzed customer feedback and communicated insights to internal teams to inform product and service improvements
• Supported marketing initiatives through social media monitoring and UGC brand alignment

Server at Companion (2024-08 – 2025-10)

• Managed multiple tables in a fast-paced environment while maintaining accuracy and high service standards
• Coordinated with kitchen and front-of-house teams to ensure efficient service flow
• Trained and onboarded new team members, contributing to improved team performance
• Supported event coordination and VIP guest experiences

Site Manager at COVID Testing Today (2021-01 – 2021-08)

• Oversaw daily site operations, ensuring efficient patient flow and accurate data collection
• Coordinated scheduling and check-in processes for high-volume patient intake
• Acted as liaison between clinical staff, admin teams, and vendors to maintain operational consistency
• Handled high call volumes and guest inquiries with professionalism and efficiency

Assistant Facilitator at Dept. of Parks and Recreation (2017-05 – 2018-08)

• Led youth programs and coordinated community events
• Organized schedules, activities, and field trips with external partners
• Maintained consistent communication with families and stakeholders

Sales Associate at Vera Bradley (2012-06 – 2015-05)

• Delivered personalized customer service and product recommendations
• Executed visual merchandising and in-store displays
• Supported store operations, including opening/closing and event setup

B.S. in Art and Design – Towson University