Raymond Morales

Operations Manager with 20+ years of experience driving efficiency, cost reduction, and scalable process improvements across warehouse, logistics, and retail operations. Proven track record of optimizing multi-site operations, implementing systems (WMS/SOPs), and aligning cross-functional teams to improve service levels, inventory accuracy, and profitability. Strong leadership focus on accountability, performance management, and continuous improvement initiatives.

Operations / Warehouse Manager at CS Brown (2024-10 – Present)

• Oversee end-to-end operations across multiple warehouse locations supporting a $20M+ inventory portfolio
• Improved order fulfillment efficiency by 30% by redesigning workflows and eliminating process bottlenecks
• Coordinate inter-warehouse logistics and inventory balancing to maintain optimal stock levels and prevent service disruptions
• Partner with sales and front-end operations to ensure alignment between inventory availability and customer demand
• Support business continuity during leadership transitions by stabilizing operations and maintaining service levels

Logistics Manager at Day Elevator (2022-11 – 2024-09)

• Led implementation of a Warehouse Management System (WMS), improving inventory accuracy and operational visibility
• Standardized operational procedures across departments to improve consistency and accountability
• Optimized warehouse layout and material flow, increasing space utilization and reducing handling inefficiencies
• Managed domestic and international logistics, ensuring on-time delivery and proactive issue resolution
• Identified cost-saving opportunities through operational analysis and process improvements
• Collaborated with purchasing, sales, and leadership to align operations with business demand

Warehouse Operations Manager at Grow And Behold Foods (2012-08 – 2022-11)

• Managed full operational performance of a warehouse supporting $10M+ in inventory and a team of 20 employees
• Designed and implemented SOPs that improved efficiency and reduced operational costs
• Led process improvement initiatives to increase productivity and streamline workflows
• Oversaw hiring, training, and performance management to build a high-performing team
• Partnered with logistics leadership to meet delivery targets while minimizing expenses
• Directed inventory control strategy including cycle counts, audits, and stock optimization

Warehouse Supervisor at Organic Avenue (2008-01 – 2012-08)

• Led operations across two warehouse locations, overseeing inventory control, workflow execution, and daily performance metrics
• Designed and implemented an internal inventory tracking system, improving accuracy and operational visibility
• Drove process improvements that increased efficiency and reduced handling errors
• Managed and developed warehouse staff, reinforcing accountability and performance standards
• Coordinated inventory and operational consistency across multiple sites

High School Diploma – Abelardo Martinez Otero (2006-05)