Rayna Phelan

Detail-oriented and proactive leader in sterile processing. Known for complex problem-solving and exceptional customer service, driving initiatives that promote operational excellence and employee development.

Supervisor of Sterile Processing Night Shift - Honor Health Deer Valley Medical Center - Phoenix, AZ

(2024-09)

• Supervised daily operations to ensure efficient patient care and support services.
• Coordinated staff scheduling and managed workload distribution among team members.
• Implemented process improvements that enhanced workflow efficiency and patient satisfaction.
• Trained new staff on departmental policies, procedures, and patient care protocols.
• Collaborated with management to develop strategic initiatives that improved operational outcomes.
• Conducted regular performance evaluations to identify training needs and promote professional development.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Implemented cost-saving measures, significantly reducing operational expenses.

CSPD Tech III - Honor Health Deer Valley Medical Center - Phoenix, AZ

(2018-03)

• Operated and maintained medical equipment, ensuring compliance with safety protocols.
• Assisted in troubleshooting technical issues, enhancing equipment reliability for patient care.
• Collaborated with healthcare teams to streamline workflows and improve operational efficiency.
• Trained new technicians on standard operating procedures and equipment handling techniques.
• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.

Supply Chain and Sterile Processing Tech - Banner Healthcare - Phoenix, AZ

(2005-06 - 2018-03)

• Sterilized surgical instruments using advanced autoclave equipment to ensure compliance with safety protocols.
• Managed inventory of sterile supplies, optimizing storage procedures for efficiency and accessibility.
• Conducted regular quality assurance checks on sterilization processes, maintaining high standards of cleanliness and efficacy.
• Trained new staff on proper handling and processing techniques for medical instruments and equipment.
• Implemented improved workflow processes that enhanced productivity within sterile processing department.
• Wrapped trays, instrument packs, and sets.
• Supported surgical teams effectively by preparing instrument trays according to procedure requirements.

Certification - Sterile Processing - Banner Health (2015-12)

High School Diploma - Ironwood Hight School (1997-06)