Raynette Priester

Dedicated and experienced healthcare professional with over 24 years of combined experience as a Medical Assistant, Phlebotomist, and Instructor. Skilled in patient care, clinical procedures, and laboratory techniques, with a strong commitment to accuracy, safety, and compassionate service. Proven ability to train and mentor students and staff while maintaining high standards of clinical excellence and compliance. Authorized to work in the US for any employer

Founder & Owner at Priester Nichols Healthcare Services (2026-07 – Present)

Founder & CEO | Priester-Nichols Health Services

• Founded and manage a mobile health services company providing phlebotomy, drug and alcohol testing, blood pressure screenings, and other mobile health support services.
• Oversee business operations, client services, compliance, scheduling, marketing, and strategic growth.

Instructor at Ohio School of Phlebotomy (2026-03 – Present)

• Evening Instructor two evenings a week. Supervise and train future healthcare professionals in both classroom and clinical settings.
• Managed laboratory inventory, supplies, and equipment maintenance for phlebotomy training labs.
• Collaborates with faculty and administration to improve curriculum effectiveness and student outcomes.
• Support accreditation readiness and compliance with educational and healthcare training standards.

Patient Care Manager at IQVIA (2025-03 – 2026-03)

• Conduct comprehensive benefits investigations by contacting insurance providers to determine patient eligibility, coverage, and prior authorization requirements for specialty medications and treatments.
• Facilitate patient enrollment in copay assistance and financial support programs, ensuring access to therapy and minimizing out-of-pocket costs.
• Act as a liaison between patients, healthcare providers, and payers to streamline communication, resolve access barriers, and coordinate documentation for prior authorizations and appeals.
• Handle high-volume inbound and outbound calls in a fast-paced remote call center environment, providing empathetic and accurate support to patients and caregivers.
• Maintaine compliance with HIPAA regulations and payer-specific guidelines while documenting all patient interactions and insurance outcomes in CRM systems (e.g., Salesforce, CoverMyMeds).
• Collaborat with internal teams (e.g., pharmacy services, case management, reimbursement specialists) to ensure timely initiation and continuation of therapy.

Phlebotomist at Labcorp (2024-03 – 2025-03)

• Deliver exceptional customer service by serving as the primary point of contact for patients and representing the organization with professionalism and care
• Perform skilled venipuncture and specimen collection in accordance with established safety and quality standards
• Accurately enter and verify patient information in a timely and efficient manner
• Prepare collected specimens for laboratory testing and analysis, ensuring proper labeling, handling, and processing
• Provide superior service to all patients by maintaining a welcoming, supportive, and efficient environment
• Complete administrative and clerical tasks as needed to support daily operations and ensure smooth workflow

Phlebotomist/Medical Assistant at Any Lab Test Now (2023-10 – 2024-03)

• Provide skilled venipuncture, administer injections, and perform urine drug screens in accordance with clinical and safety protocols
• Ensure all patient specimens are properly packaged, documented, and mailed out daily for timely laboratory processing
• Oversee daily office operations, including cash reconciliation, charge entry, and maintaining accurate operational checks and balances

Front Desk Clerk at Courtyard by Marriott (2023-05 – 2024-03)

• Welcome and check in guests, ensuring they have all necessary information and resources for a comfortable and successful stay
• Maintain the cleanliness, organization, and professional appearance of the front desk and lobby areas
• Assist in the bistro as needed to support guest service and operational flow
• Complete end‑of‑shift reports, process guest checkouts, and resolve any outstanding concerns
• Oversee daily hotel operations, including cash reconciliation, charge entry, and maintaining accurate operational checks and balances

Prior Authorization Specialist at Arthritis and Osteoporosis consultants of the Carolinas (2022-03 – 2023-03)

• Obtain prior authorizations for intravenous and injectable medications by submitting requests through phone, fax, and electronic portals, ensuring all clinical documentation meets payer requirements.
• Review and resolve authorization denials by preparing and submitting appeals, reconsiderations, and supporting medical necessity documentation to overturn adverse decisions.
• Collaborate with providers, pharmacies, and insurance payers to clarify criteria, expedite approvals, and remove barriers to patient access.

Registered Medical Assistant/Certified Phlebotomist at Atrium Health (2020-11 – 2022-02)

• Provide high‑level clinical support by performing skilled venipuncture, administering injections, and completing diagnostic screenings with precision and adherence to safety protocols
• Lead daily clinical operations by coordinating staff workflow, assigning tasks, and ensuring consistent adherence to organizational standards
• Serve as a key point of escalation for clinical and administrative issues, using sound judgment to resolve concerns and maintain operational continuity
• Oversee patient flow management to optimize provider schedules, reduce bottlenecks, and enhance the overall patient experience
• Train, mentor, and support new medical assistants and clinical staff, reinforcing best practices, quality standards, and professional development
• Ensure accurate documentation, charge entry, and compliance with regulatory and organizational requirements
• Monitor inventory, supplies, and equipment readiness to maintain a fully functional and efficient clinical environment
• Collaborate with management and providers to implement process improvements, strengthen communication, and support high‑quality patient care

Registered Medical Assistant (RMA) at Carolina Medical Consultants, P.A. (2020 – 2020)

• Triage patients, medication refills, phlebotomy, EKG's, prior authorizations, assisting with procedures, urinalysis, urine micros, scheduling outside procedures and venipuncture. Performing A1c's, suture and staple removals, and assisting with procedures, Vaccines, and covid testing

Phlebotomist at Piedmont Medical Center (2018-11 – 2019-10)

• Worked as a Phlebotomist at the hospital. Drawing all in patient and out patient labs as needed.

Instructor Medical Assistant at Virginia College (2016-10 – 2018-03)

Medical Assistant/Phlebotomy Instructor at Virginia College.

• Prepare and provide syllabus according to accreditation and department criteria.
• Prepare and grades examinations based upon course objectives and published exam schedule and returns all assignments in a timely manner.
• Implements evaluation for outcomes assessment and achieves established results while maintaining college standards of student satisfaction.
• Works creatively in all classes taught to discourage student withdrawal and maintain satisfactory retention.
• Begin and end each class at the designated times, providing a full period of instruction.
• Leaves the classroom or laboratory clean, organized, and ready for the next user.
• Submits, at the designated time, final grades for all students on the class roster.
• Accurately maintains attendance records in accordance with the Attendance Policy, submits class roster daily, maintains a separate record of attendance and grades that is clearly labeled and turned in at the end of the term.
• Calls all students who are absent and submits written reports of pertinent information to the Program Director.

Medical Assistant/Phlebotomist at Charleston Hematology Oncology Assoc (2012-08 – 2017-11)

Managing my own Hematology Oncology clinic of Three providers.

• Common duties as an oncology assistant include taking patients' vitals signs, recording patients' medical histories, explaining treatment protocols, associating patients with certain clinical trials according to their diagnosis, assisted with bone marrow procedures (biopsy, etc), updating and filing patient records, recording treatment, filling out insurance forms, preparing exam rooms, and collecting specimens.
• Calling in medications and obtaining prior authorizations.
• Clinical trial (participants)
• Managing patients charts through EMR.
• Assisting work with patients who are seriously and sometimes terminally ill.
• Managing pain medications and monitoring refills.
• Coumadin (INR) management and maintaining testing schedules and bridging protocols.

Medical Assistant/Phlebotomist at Sea Island Medical Practice (2010-04 – 2011-11)

• Efficient handling of distinctive duties answering phones, scheduling appointments, maintaining EMR, and patient processing
• Obtaining precertification's through insurance companies for outpatient procedures
• Obtained prior authorizations for medications.
• Refer patients out to specialty physicians
• Prepare treatment rooms for examination of patients.
• Triage patients and obtain needed information for patients charts
• EKG, and other equipment to administer routine diagnostic test or call medical facility or department to schedule patients for test.
• Performing venipunctures, injections and various diagnostic procedures and ancillary tests ordered by physicians.

Phlebotomist at Select Laboratories (2009-10 – 2011-06)

• Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture.
• Follow infection-control and safety procedures in carrying out daily phlebotomy functions.
• Prepare Blood-collecting equipment, draw blood, and safely store and transport samples.
• Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens.

Medical Assistant/Phlebotomist at Tattnall Medical Group/Southeastern Orthopedics (2005-04 – 2009-10)

• Assisted with checking patients in and out.
• Worked as a Medical Assistant for Orthopedic/Family Practice
• Removed stitches and staples, cut off cast and scheduled patients for surgery.
• Obtained precertification's for surgeries and outpatient procedures.
• Obtained prior authorizations for medications.
• Ordered X Rays beforehand that were needed for patient's appointments.
• I also worked as a Phlebotomist, and drug screener for patients on pain medication.

Medical Assistant at Low Country Medical Clinic (2003 – 2007)

• Efficient handling of distinctive duties answering phones, scheduled appointments, maintaining EMR, and patient processing.
• Obtaining pre-certifications through insurance companies for outpatient procedures
• Obtained prior authorizations for medications, referred patients out to specialty physicians.
• Prepared treatment rooms for examination of patients.
• Triage patients and obtain needed information for patients charts
• EKG, and other equipment to administer routine diagnostic test or call medical facility or department to schedule patients for test.
• Performing venipunctures, injections and various diagnostic procedures and ancillary tests ordered by physicians.

Diploma in Medical Assistant in Medical – School of Technical Training (1998 – 1998)

High school diploma – Bradwell Institute (1990-08 – 1994-06)