Rebecca Smith

Customer-focused B2B Client Experience Professional with extensive experience supporting customers, business partners, vendors, and internal teams through complex service needs. Skilled in customer support, account management assistance, post-order coordination, issue resolution, documentation, and relationship management. Experienced managing high volumes of client interactions while maintaining accuracy, professionalism, and exceptional customer satisfaction.

Strong background in interiors, real estate, procurement, and project coordination with hands-on experience managing products, deliveries, installations, vendor communication, timelines, and customer expectations. Technology-forward professional experienced using AI productivity tools to improve workflow efficiency, research, documentation, communication, and organization.

Business Development & Client Experience Consultant - Unlimited Consulting Group

• Managed customer communication across phone, email, and virtual platforms
• Supported clients, vendors, suppliers, contractors, and business partners through complex service requests
• Researched concerns, identified solutions, and resolved customer issues professionally
• Coordinated product selections, purchasing, deliveries, installations, schedules, and vendor follow-up
• Tracked project details, customer requests, timelines, and resolution progress
• Collaborated with sales professionals, vendors, and internal teams to improve customer outcomes
• Maintained detailed documentation and follow-up communication
• Utilized AI technology to improve organization, research, documentation, and workflow efficiency

Real Estate & Interior Client Consultant - Palm Beach, Florida - Palm Beach, Florida

• Delivered premium customer support throughout detailed client transactions and projects
• Applied active listening and problem-solving skills to resolve client concerns
• Coordinated multiple stakeholders while managing deadlines and expectations
• Handled time-sensitive situations requiring professionalism and attention to detail
• Managed confidential customer information accurately and responsibly
• Adapted quickly while handling multiple priorities and communication channels