Redo Purnell
Machine operator
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About
I am Upbeat and flexible customer specialist who is highly energetic, outgoing, and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Go-getter that is driven and results-focused with expertise in multiple industries and roles. Motivated to maintain customer satisfaction and contribute to company success.
Experience
WORK EXPERIENCE
Central Portfolio Control, Minnetonka, MN 11/2019-4/13/2020 Student loans / Account Recovery Specialist
Listen to understand, respond with empathy, treat customers with respect, respond professionally and efficiently in a fast-paced environment
Make and take high volume of outbound calls and take high volume of inbound collection-related calls/emails regarding payments, account status, and payoff for student loans
Utilize various negotiation techniques, programs, and strategies to negotiate, collect payments, and settlements on delinquent accounts
Adhere to all local, state, and federal laws governing the debt collection industry
Accurately input and record all collections activities into a database system
Perform other duties and responsibilities as assigned
Xfinity, Saint Paul, MN Customer Service Representative
04/2019-11/2019
Work diligently in a competitive call center environment to retain revenue and build value
Communicate and explain billing, account information, products and services to customers
Manage and multitask between multiple screens, tools, and accounts to resolve customer concerns and questions
Suggest and identify products and services that can be sold or upgraded to the customer accounts
Interacts with customers in a professional and courteous manner with active listening, problem solving and empathy
Cintas, Minneapolis, MN 10/2018-4/2019 Mat Roller
Prepare and fold bundles of mats,
garments, and linen for 32 daily delivery carts
Product folding manually by hand and through the industrial garment folding machine
Daily standing, sitting, walking, stretching, bending twisting and lifting bundles up to 20 pounds each
Inventory control, housekeeping and adherence to health and safety standards performed
Sears Holdings Headquarters, Hoffman Estates, IL 08/2016-10/2018 Shop Your Way Relay Runner / Delivery Specialist
Using the Runner app, identifies orders and purchases items using company provided purchase cards
Manages orders through the app so that all purchases are collected and delivered on time
Consolidates orders for individual members from multiple stores into one Relay delivery
Delivers orders where necessary or hands them off to a predefined delivery service
Participates in weekly events and then fulfilling orders stemming from the events
Monitors Runner app for orders and chat requests and respond within SLA timelines
Interacts with members (customers) in a professional and courteous manner
Continually evaluates and suggests process improvements
Performs other related duties as assigned
Uber / Uber Eats, Chicago, IL Transportation Specialist / Delivery Specialist
01/2015-08/2016
Provide transportation for a diverse clientele to and from their destinations
Pick up food orders from local restaurants and delivery to customers ensuring food arrives in a timely manner
Provide a comfortable and friendly ride abiding to safety regulations and traffic laws
Keep the car clean for daily service
●Interact with customers and provide exceptional customer service daily
Nestle USA, Franklin Park, IL Palletizing/Sanitation
08/2012-07/2015
Picked up boxes of candy at floor level to palletize for the warehouse
Moved product daily via manual pallet jacks/carts lifting 15-50 pounds
Shrink wrapping, loading, and unloading pallets on and off the delivery trucks
Sweep and mop bathrooms, locker rooms, cafeteria, and hallways daily in the warehouse
Clean and breakdown the assembly line parts for the next shift
Sanitize and maintain work area before and after shifts
All Faith Pavilion, Chicago, IL Security
Transported residents to and from their daily appointments
Picked up and delivered residents’ food or grocery items when needed
Conducted routine floor inspections to prevent disruptive behavior
Assisted the nurses with resident medical treatments
Documented resident’s behavior on daily reports
Opened and locked down facility for visiting hours and recreation
Anderson Pest Solution, Chicago, IL Technician
09/2011-05/2012
1/2008-06/2011
Performed monetary transactions and balanced ledger daily Stocked and unloaded merchandise for product aisles Assembled displays throughout the store
Performed daily inventory for incoming and outgoing products Sanitized and maintained work area
Exterminate/ Inspect B2B and B2C accounts and eliminated all pest and rodent issues
Entered and updated data information on hand-held computer
Suggested sales for additional services and products
Gained new accounts to offer Anderson service
Dominick’s, Chicago, IL Cashier/Stocker
05/2006–05/2007
06/2004-03/2007
CITY Beverage Chicago, Chicago, IL Sales Representative
Sales and customer representative for Anheuser Busch beverage products to bars, clubs, restaurants and stores
Suggested sales, intake orders, calculated margins and costs, synchronized orders
Merchandised retail accounts with Anheuser Busch advertisement
Rotated beverages, cleaned, faced, and filled up account stock with products
Built / Set up displays, hung neon’s, signage, coupons, and various point of sales
Performed promotional events promoting various Anheuser Busch beverage products
Armor Swift Eckrich, Junction City, KS Meat Processor
Prepared merchandise for shipment and maintained log of outgoing shipment Loaded packages onto truck for delivery
Collaborated with team members to ensure successful timely shipments
Arby’s Roast Beef, Junction City, KS Team Leader
Prepared and packaged food for daily use Served customers in a timely and professional manner
Conducted proper opening and closing procedures
Facilitated month-end inventory
Facilitated new hire training
Worked part time while going to high school
07/2001-05/2004
