Regina Miller

Diligent professional with over ten years of administrative and customer service experience in dynamic settings. Demonstrated expertise in recordkeeping, appointment scheduling, data entry, and handling sensitive information. Skilled on Microsoft Office, including Excel and using a multi-line phone system, with a solid track record in maintaining compliance, confidentiality, and efficient process management.

Clinical Services Representative - Henry Ford Health

(2025-11 - 2025-03)

• Operated multi-line phone system
• Scheduled, rescheduled and cancelled patient appointments
• Took patient messages and relayed them to therapists and nurses
• Entered new patient personal and insurance information into the system
• Handled patient co-pays via cash and credit card; reconciled receipts and prepared nightly deposits

Assistant Teacher - Premier Academy

(2025-08 - 2025-09)

• Assisted Lead Teacher with toddlers, playing with toys, reading stories, and helped with craft projects
• Assisted Lead Teacher with serving breakfast, lunch and snacks
• While outdoors, supervised the children, keeping them safe and making sure they played safely with the toys and each other

Cleaner - Aaro Companies

(2025-06 - 2026-07)

• Performed comprehensive cleaning of assigned business facilities including dusting, vacuuming, and mopping
• Disposed of trash

Assistant Teacher - St Joseph's Child Care Center

(2025-01 - 2025-06)

• Assisted Lead Teacher with toddlers
• Helped with breakfast, lunch and snacks
• Read to and assisted children with toys, books, etc.

Operations Specialist III - United Wholesale Mortgage

(2024-08 - 2024-11)

• Searched titles on property that is being purchased or refinanced through UWM
• Checked for liens on property, taxes, etc.
• Searched for other relevant documentation on client property

Underwriter I - United Wholesale Mortgage

(2024-08 - 2024-11)

Trained to take position as an Underwriter II

• Reviewed client documentation to confirm borrowers could obtain a mortgage and could repay mortgage
• Reviewed other relevant documentation submitted by client

Food Service Coordinator - Hope of Detroit Academy - Elementary

(2022-07 - 2024-04)

• Supervised two food service aides
• Ordered school breakfast/lunches via vendor
• Accepted deliveries of breakfast/lunch in morning; check temperatures of hot/cold food upon arrival and before serving
• Created monthly menu calendars
• Logged temperatures daily for recording purposes
• Took count of children receiving breakfast and lunch daily; filed paperwork
• Completed monthly report of daily counts
• Shopped for items at Sam's Club for staff meetings and other meetings; kept inventory which was submitted weekly to Assistant Principal
• Assisted staff with cafeteria cleaning, taking out trash, etc.

Records Analyst - Amrock

(2021-03 - 2022-05)

• Accessed client paperwork with the task of correcting mistakes with deeds, etc.
• Contacted clients to inform them of what documents needed to be corrected and resubmitted
• Set up appointments to notarize corrected paperwork
• Submitted corrected paperwork to county register of deeds in various states for filing

Pre-Close Specialist - Amrock

(2020-07 - 2022-03)

• Verified loan has proper, documented approval prior to closing loan. as, but not limited to, completed application, worksheet, approval form, appraisal, title opinion, title insurance, etc.
• Verified current financial statements are on file
• Contacted loan officers to make sure documentation had been received from client

Deputy Court Clerk - 3rd Circuit Court - Detroit, MI

(2019-09 - 2020-01)

• Maintained court records
• Prepare court docket daily
• Process legal documents and record within defendant records in the system
• Schedule court cases
• Administer oaths to potential jurors; witnesses, etc.
• Assisted with filing important court documents to defendant's files

Office Services Representative - Canon Business Process Services - Detroit, MI

(2018-07 - 2019-09)

• Responsible for processing incoming/outgoing USPS mail, FedEx and UPS deliveries
• Maintained SCLogic database, which includes updating new and departing employees; incoming mail deliveries and outgoing deliveries to other company sites
• Copy and scan jobs for attorneys and their support staff

Customer Service Representative - AT&T - Detroit, MI

(2009-01 - 2017-05)

• Troubleshot DSL internet connectivity issues
• Assisted new internet customers with new service registration and setting up new modems, internet security, etc.
• Directed internet customers to correct departments for assistance with billing, new orders and miscellaneous issues

Sales Support - Victoria's Secret; Lane Bryant; New York and Company - Taylor, MI

(2004 - 2009)

• Processed incoming stock; tagged items with security devices; maintained stock and moved stock onto sales floor
• Assisted customers on sales floor with purchases, access to fitting rooms and cashing out customer purchases
• Closing of store duties, which included preparing daily deposits

Data Entry Clerk - Legal Aid & Defender Association - Detroit, MI

(1999-01 - 2001-01)

• Processed and distributed incoming/outgoing USPS mail
• Maintained VolunteerWorks database for Private Attorney Involvement Unit
• Created and maintained client files for department
• Prepared client documents for legal clinics
• Created and maintained department documents and attorney recruitment materials
• Created VolunteerWorks manual
• Back up receptionist

Clinical Services Representative - Henry Ford Hospital - Plymouth, MI

(1997-12 - 1999-10)

• Operated multi-line phone system
• Scheduled, rescheduled and cancelled patient appointments
• Took patient messages and relayed them to doctors and nurses
• Entered new patient personal and insurance information into the system
• Handled patient co-pays via cash and credit card; reconciled receipts and prepared nightly deposits
• Trained in Medical Records Departments on proper filing procedures, creating and maintaining patient files

Bachelor's degree - English - Wayne State University (2001 - 2005)

Associate's degree - Graphic Design - Henry Ford Community College (1997 - 1999)

Certificate - Office Specialist - Ross Business Institute (1994 - 1995)