Store Consultant - FedEx - Boardman, OH
(2022-02 - 2025-07)
- evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- managed client relationships through regular check-ins and updates on project progress.
- developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- resolved customer complaints promptly by addressing their concerns and providing solutions that met their needs.
- conducted inventory management to maintain adequate stock levels, preventing delays in print production.
- trained new employees on best practices in print production, fostering a knowledgeable and skilled workforce.
- proofed all job orders, securing client approval prior to production.
- produced high-quality brochures, flyers, four-color artwork and mailers as well as business cards.
- increased customer satisfaction and grew business by maintaining close relationships with customers.
Tech Support - Teleperformance - Remote
(2021-07 - 2024-07)
- Answer inbound calls
- Take customer info
- Troubleshoot computer issued.
Janitor and Cleaner - Cummins Facility Services - Niles, OH
(2021-04 - 2022-02)
- Clean offices
- Sweep and mop designated areas
- Vacuum carpet areas
- Clean glass and wipe off tables and counters
- Restock tissue, paper towels, soap dispensers, and sanitizing areas
- Take out trash.
Call Center Representative - GoHealth - Chicago, IL
(2017-10 - 2020-01)
- Obtains client information by answering telephone calls; interviewing clients; verifying information
- Determines eligibility by comparing client information to requirements
- Establishes policies by entering client information; confirming pricing
- Informs clients by explaining procedures; answering questions; providing information
- Maintains communication equipment by reporting problems
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Landscaper - Wiley's Lawn Care
(2012-12 - 2018-07)
- Mowed or edged lawns, using power mowers or edgers
- Removed snow from sidewalks, driveways, or parking areas, using snowplows, snow blowers, or snow shovels, or spread snow melting chemicals
- Shoveled snow from walks, driveways, or parking lots and spread salt in those areas
- Cared for established lawns by mulching, aerating, weeding, grubbing, removing thatch, or trimming or edging around flower beds, walks, or walls
- Used hand tools, such as shovels, rakes, pruning saws, saws, hedge or brush trimmers, or axes
- Pruned or trim trees, shrubs, or hedges, using shears, pruners, or chain saws
- Gathered and removed litter
- Maintained or repair tools, equipment, or structures, such as buildings, greenhouses, fences, or benches, using hand or power tools
- Mixed and spray or spread fertilizers, herbicides, or insecticides onto grass, shrubs, or trees, using hand or automatic sprayers or spreaders.
Sales Associate/recovery Associate - Marshalls Clothing Store
(2014-07 - 2017-02)
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Greet and directed visitors / customers to their destination and provided information
- Communicate well with other sales associates and managers
- Provide Assistance in helping customers to locate products and other services
- Responsible for merchandise recovery and filling the floor with merchandise and supplies in men's, women's, and children's department
- Responsible for maintaining a presentable facility and creating a clean neat environment for our customers
- Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
