Reginald Bolden

Sr. Engineer SDET with 15 years of experience in delivering end-to-end quality across web, mobile, and client-server applications in Agile SDLC environments. Plans and executes automated and manual testing, manages test planning, drives defect analysis, and validates release readiness across development, staging, pre-production, and production. Partners with developers, product owners, BAs, and release teams to stabilize launches and protect user experience.

Sr. Engineer SDET - T-Mobile - Overland Park, KS

(2016-08 - 2025-10)

• Led daily stand-up updates to surface blockers early and keep sprint work aligned.
• Partnered with project managers, product owners, and scrum masters across Agile ceremonies, walkthroughs, and reviews.
• Managed QA test strategy and planning across multiple teams and projects to guide release readiness.
• Developed and maintained manual and automated test coverage for web, client-server, iOS, and Android applications.
• Conducted mobile compatibility testing across iOS and Android devices, screen sizes, and operating system versions.
• Tracked defects through resolution, documented test results, and supported formal sign-off for production releases.
• Prepared release notes and QA summaries for stakeholders reviewing production readiness.
• Collaborated with developers to confirm fixes and retest impacted scenarios after code changes.

DTS DEV System Quality Assurance Tester - HR Block - Kansas City, MO

(2009 - 2015)

• Delivered zero sub 1 defects before tax season each year by prioritizing issue resolution and final verification.
• Executed test cases weekly across new functions, core workflows, and resolved defects.
• Wrote and maintained detailed test plans and test cases to support consistent QA coverage across releases.
• Reported, tracked, and retested defects to verify fixes and support stable production-quality releases.
• Partnered with business analysts and developers in weekly meetings to align on project status and next steps.

Sr. Support specialist - HR Block - Digital Tax Solutions

(2007 - 2009)

Working on DTS team we were customer service support for the HR Block At Home product. Taking inbound calls from clients who were having issue with the program.

• Took inbound calls or chats from clients that were having issues with the HR Block At Home product. The goal were for first call resolution, issue resolved and case creation. My first call resolution were 91%, issue resolved 93% and case creation 105%.
• Worked on the calculations claim team, escalation team, refund team, PRC Helpdesk. These were cases that were not resolved by tier 1, working these cases help reduce multiple callbacks from the agent. After receiving their cases and resolving within 48 hours, giving the client a call back with their status or result.
• Traveled for the company to our vendor sites. While on site, my biggest goal were to help the managers and SME's with the agents and anything they needed. Help prevent cases from being escalated and reduce agents call time.

Bachelor of Arts and Sciences - Liberal Arts - Univ. Of Missouri-Kansas City