DIRECTOR of IT and Instructional Technology - FOXBOROUGH REGIONAL CHARTER SCHOOL - Foxborough MA
(2023-08)
Reporting to the Director of Operations, the Director of IT and Instructional Technology is a key leader responsible for the strategic planning, implementation, and ongoing support of all district technology initiatives.
- Oversee the reliability, security, and performance of all district technology infrastructure: This includes managing servers, networks (including wired and wireless), phone systems, data centers, and all related hardware and software.
- Ensure the secure and effective operation of critical systems: This includes managing applications such as Exchange, Aruba, CISCO ETD, VMware, security applications (endpoint protection, firewall, etc.), Linewize/Classwize, key fob access, security cameras, and DNS.
- Manage the deployment and support of all district devices: This includes both Windows and Apple devices, ensuring proper device management, software updates, and security measures.
- Maintain and support district-wide computer and phone systems in all buildings.
- Manage the district network, including servers, switches, routers, and associated infrastructure.
- Coordinate the district's technology needs with funding sources: This includes working with the Universal Service Fund (E-rate) and other appropriate funding opportunities.
- Manage district copier services.
- Oversee technology vendor relationships, including monthly reviews with Managed Service Providers (MSPs).
- Collaborate with the Instructional Technology Manager, curriculum leaders, and principals to develop and implement digital learning experiences that enhance teaching and learning for all students.
- Provide professional development opportunities for staff on the effective use of technology in education.
- Support the integration of technology into the curriculum across all grade levels and subject areas.
- Stay abreast of emerging technologies and best practices in education.
- Serve as a technology resource person for all staff members, including onboarding new staff.
- Directly supervise the IT department staff, including hiring, training, performance management, and professional development.
- Plan, assign, and direct the work of the IT team, ensuring efficient and effective service delivery.
- Address staff concerns and resolve issues within the department.
- Develop and maintain a strong partnership with the Instructional Technology Manager and building principals.
- Conduct an annual review of the department's performance, identify future technology needs, and develop budgets accordingly.
- Ensure the security and privacy of all district data and systems.
- Implement and maintain robust security measures to protect against cyber threats.
- Comply with all relevant federal and state regulations related to technology and data privacy.
DIRECTOR OF INFORMATION TECHNOLOGY - TARAVISTA BEHAVIORAL HEALTH CENTER & MIRAVISTA BEHAVIORAL HEALTH CENTER
(2021-09 - 2023-06)
- Overseeing all technology operations and evaluating them according to established goals by planning and executing corporate IT strategy
- Manages the entire IT Department and personnel of two behavioral health centers, including servers and device management, network infrastructure, electronic laboratory procedures/records, and computer & help desk support.
- Devising and establishing IT policies and systems to support the implementation of strategies set by upper management.
- Analyzing the business requirements of all departments to determine their technology needs.
- Managing computer systems, networks, and security
- Managing hardware and software deployments
- Protecting sensitive information and system-crucial data
- Managing applications and their security
- Assessing IT risk.
- Managing disaster recovery
- Calculating the costs of IT systems and potential security risks by managing the IT Department budget and expenditure.
- Manages IT team and all third-party provider relationships to sustain and continuously improve IT support and operation.
- Maintains inventory of software and hardware, manages routine checks and maintenance of all computing and telecommunication equipment and software.
- Leads continuous process improvements to optimize IT operations and to support business and operations demands and technology trends. This included migration to cloud servers, migration to Electronic Health Record, vendor license clean-up, and IT operations design and implementation of newly opened center.
- Establish, communicate, update and implement IT policies and procedures that cover data access, devices, incident response, and other issues.
- Manages electronic health records, including end-use training and support, account management, continuous improvement of EHR templates, design and implementation of workflows.
- Manages technological risks and ensures regulatory compliance and technology. Supports regulatory examinations (Department of Mental Health, The Joint Commission). Ensures IT operations and infrastructure compliance to regulatory and industry standards.
- Partners with Risk & Compliance to ensure patient personal data integrity and compliance to HIPAA.
- Work closely with COO to support the daily operation that involves IT assistance.
- Support facility maintenance that involves networking on HVAC system.
- Creating IT guidelines
- Working with other professionals to implement technical upgrades and mitigate potential risks.
IT CONSULTANT - TARAVISTA BEHAVIORAL HEALTH CENTER
(2017-10 - 2021-08)
- Provide IT support to the whole organization, including providers, clinical staff, and back-office function personnel. Worked directly with managed service provider to continuously improve services, including management of ticket/incident workflow.
- Designed Electronic Health Record templates and workflow, working directly with providers, Chief Nurse Officer and EHR application provider. Workflow built included laboratory orders, admissions, patient documentation.
- Subject matter expert on EHR/EMR tool, providing trainings to providers and clinical team.
- Network maintenance including regular updates & patching, troubleshooting.
- Assist in various regulatory/compliance exams, including discussions and solution of findings.
MENTAL HEALTH COUNSELOR - TARAVISTA BEHAVIORAL HEALTH CENTER
(2016-10 - 2017-09)
- Led treatment groups and therapeutic activities.
- Helped develop, implement and document appropriate goals and interventions for patients.
