Ren Averi

Detail-oriented and people-focused professional with strong experience in customer service, administrative support, call center operations, behavioral health support, and medical office environments. Skilled in communication, organization, multitasking, and problem-solving in fast-paced settings. Known for professionalism, empathy, adaptability, and strong computer and data management abilities.

Administrative & Office Support

• Managed records, filing systems, billing support, and scheduling tasks in medical and administrative environments.
• Maintained accurate documentation and ensured confidentiality of sensitive information.
• Assisted with customer communication, appointment coordination, and office organization.

Customer Service & Call Center Experience

• Handled high-volume inbound and outbound calls with professionalism and efficiency.
• Scheduled appointments, managed reservations, and resolved customer concerns.
• Demonstrated strong phone etiquette, troubleshooting skills, and attention to detail.

Behavioral Health & Case Support

• Supported adolescents in behavioral health settings through supervision and therapeutic group activities.
• Assisted clients with disability paperwork and social service-related documentation.
• Used empathy, patience, and communication skills to support diverse populations.

Retail & Front Desk Operations

• Assisted customers with sales, product support, and transactions.
• Operated POS systems and handled cash management responsibilities.
• Maintained organized and welcoming customer environments.

Coursework in Sociology – Black Hills State University

General Studies Diploma – Central High School