Reshma Kakshapati
Military Spouse of U.S. Army disabled veteran
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About
Results-driven Technology Operations professional with a master's degree in information technology and hands-on experience in application monitoring, batch job management, technical troubleshooting, and enterprise data transfer operations. Proficient in secure file transfer protocols, TCP/IP networking, system monitoring, and incident management with strong Microsoft Office Suite skills. Holds 6 IT certifications including 4 AWS certifications.
Proven ability to validate application stability, troubleshoot failures, manage tickets for change management and incident resolution, and deliver results in fast-paced, 24/7 mission-critical environments. Adaptable military spouse with demonstrated resilience and commitment to professional excellence.
Experience
Associate Solutions Architect - Amazon Inc. - Dallas, Texas
(2024-06 - 2025-09)
- Implemented enterprise data transfer solutions using AWS Direct Connect and Database Migration Service, ensuring stable and secure file transmission across environments
- Performed daily validations of application stability by executing critical functional checks and troubleshooting failures to minimize business impact
- Created comprehensive technical documentation, SOPs, and runbooks for operational processes, change management, and incident resolution procedures
- Monitored scheduled batch jobs and automated compliance checks, identifying and resolving failures to ensure continuous business delivery
- Determined the impact of changes to existing hardware, software, and schedules; presented recommendations for resolving complex operational issues
- Evaluated new tools and infrastructure changes, mitigating potential issues and reducing the impact of application failures on business delivery
- Earned 6 IT certifications in under 2 years (4 AWS, ServiceNow CSA, Certified ScrumMaster), demonstrating rapid technology mastery
- Provided technology information to managers, functional colleagues, and stakeholders through clear documentation and reporting
- Communicated operational status, incident updates, and technical issues to cross-functional teams and leadership through verbal and written channels
Project Manager | Account Manager - Arya Civil LLC
(2020-08 - 2022-11)
- Managed multiple concurrent operations simultaneously, coordinating technical and business requirements across cross-functional teams while meeting strict deadlines
- Developed monitoring, tracking, and reporting frameworks using Microsoft Excel that improved operational visibility and decision-making by 25%
- Identified and resolved technical and operational issues through proactive monitoring, troubleshooting, and stakeholder communication
- Created comprehensive documentation, standard operating procedures, and escalation protocols for operational processes
Graduate Assistant - Southwest Minnesota State University
(2019-01 - 2019-05)
- Managed academic data for 500+ student records, ensuring accuracy and data integrity
- Conducted data analysis projects providing actionable insights for program improvement
Education
Master of Science - Information Technology - University of the Cumberlands (2023)
Master of Business Administration - Southwest Minnesota State University (2020)
Bachelor of Business Administration - AWES Institute of Management Studies (2017)
